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electric rechargeable handle at time of
initial purchase.
• Oral-B cannot ensure a good fit of non-
Oral-B replacement brush heads.
• Oral-B cannot predict the long-term
effect of non-Oral-B replacement brush
heads on handle wear.
Trouble Shooting
Problem
APP
Handle does
not operate
(properly) with
Oral-B
TM
App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating (dur-
ing first use).
Possible reason
1. Oral-B
TM
App is turned off.
2. Bluetooth interface is not activa-
ted on smartphone.
3. Radio transmission is deactiva-
ted on handle; radio transmis-
sion display (7) is turned off.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.0 (or higher)/
Bluetooth Smart.
6. Handle on plugged-in charger.
Original app functionality wanted.
Battery has a very low charge
level; no lights illuminate.
All Oral-B replacement brush heads carry
the Oral-B logo and meet Oral-B's high qual-
ity standards. Oral-B does not sell replace-
ment brush heads or handle parts under any
other brand name.
Remedy
1. Turn on Oral-B
2. Activate Bluetooth interface on
smartphone (described in its
user manual).
3. Activate radio transmission by
simultaneously pressing on/off
(3) and mode button (4) for 2
seconds until radio transmission
display (7) turns on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close prox-
imity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/ Blue-
tooth Smart in order to pair han-
dle. Check App Store
Google Play
smartphones.
6. Radio transmission is deacti-
vated while handle is placed on
plugged-in charger.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
Charge at least for 30 min.
TM
App.
(SM)
or
TM
for compatible
21
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