Dimplex EF3003 Troubleshooting Manual page 2

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EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
GENERAL
Problem
Circuit breaker trips
or fuse blows when
unit is turned on
Unit turns on or off
by itself
Lights dim in room
while the unit is on
Power cord gets
warm
APPEARANCE
Problem Cause
Improper operation
Fireplace does not
turn on
Defective main on/off switch
Defective remote control
Loose wiring
Defective flame motor
Flame frozen
Loose wiring
Burnt light bulbs
Flame not bright or
Loose wiring
flame not visible
Defective light harness
Log set dim, ember
Burnt light bulbs
bed not glowing
Flame Shutter Defective flame motor
Cause
Improper circuit current rating
Remote control has a similar
frequency to other remotes in
the area
Radio frequency disturbance
from outside sources
Unit is drawing close to circuit
current rating
Normal operation
Defective power cord
Solution
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Select alternative frequency
code
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
The power cord may get
slightly warm to the touch
when the heater is on
Replace power cord
Solution
Refer to User's Guide
Replace main on/off switch
Install new batteries into the
handheld transmitter /
reinitialize
Check wiring connections
Replace flame motor
Check wiring connections
Replace light bulbs
Check wiring connections
Replace light harness
Replace light bulbs
Replace flame motor
Service Manual
Reference
Page 2
Page 20
Service Manual
Reference
Page 12
Page 1
Page 9
Page 15
Page 9
Page 10
Page 9
Page 10
Page 15