Dimplex DF3003 Owner's Manual
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Dimplex DF3003 Owner's Manual

Electric fireplace
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See also: Troubleshooting Manual , Service Manual
Owner's Manual
Model Numbers:
DF3003
DFB6016
Serial Number
Model Number
Part Number
Valued Customer,
Thank you and congratulations for purchasing a Dimplex
electric fireplace. Over the years, valuable memories
will occur around the warmth and comfort of your
fireplace. Thank you for allowing our product to be the
backdrop for those special moments.
Quality checked by:
7205450200R10

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Summary of Contents for Dimplex DF3003

  • Page 1 Owner’s Manual Model Numbers: DF3003 DFB6016 Quality checked by: Serial Number Model Number Part Number Valued Customer, Thank you and congratulations for purchasing a Dimplex electric fireplace. Over the years, valuable memories will occur around the warmth and comfort of your fireplace. Thank you for allowing our product to be the backdrop for those special moments. 7205450200R10...
  • Page 2 QUICK REFERENCE GUIDE 1. Prior to the first use of the fireplace verify the following: • Are the circuit breakers for the unit on? • Are the light bulbs in your fireplace loose? (to check, follow the instructions for replacing the light bulbs under the Maintenance section of this manual) 2. The heater on your fireplace may emit a slight, harmless odor when first used. This odor is a normal condition caused by the initial heating of internal heater parts and will not occur again. 3. The information regarding the model of your fireplace can be found on the rating plate located on the top of the unit. 4. If you have any technical questions or concerns regarding the operation of your fireplace, or require service contact Dimplex North America customer service at 1-888-DIMPLEX (1-888-346-7539) before returning the product to the point of purchase.

  • Page 3: Table Of Contents

    CONTENTS PAGE 4 Important Instructions PAGE 6 Model and Serial Number Information PAGE 7 Site Selection and Preparation PAGE 10 Fireplace Insert Installation PAGE 11 Operation PAGE 14 Maintenance PAGE 17 Warranty...

  • Page 4: Important Instructions

    IMPORTANT INSTRUCTIONS Please Retain This User’s Guide For Future Reference When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read all instructions before using the electric fireplace. 2. The heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. The trim around the heater outlet becomes hot during heater operation. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least three (3) feet (0.9 m) from the front of the unit. 3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the unit is left operating and unattended. 4. Always unplug the electric fireplace when not in use. 5. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned, or if the electric fireplace has been dropped or damaged in any manner. Return heater to authorized service facility for examination, electrical or mechanical adjustment, or repair. 6. Do not use outdoors. 7. The electric fireplace is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall into a bathtub or other water container. 8. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffic area and where it will not be tripped over.

  • Page 5: Save These Instructions

    14. Avoid the use of an extension cord. Extension cords may overheat and cause a risk of fire. If you must use an extension cord, the cord must be No. 14 AWG minimum size and rated no less than 1875 Watts. 15. Do not burn wood or other materials in the electric fireplace. 16. Do not strike the fireplace glass. 17. Always use a certified electrician should new circuits or outlets be required. 18. Always use properly grounded, fused and polarized outlets. 19. Disconnect all power supply before performing any cleaning, maintenance or relocation of the unit. 20. When transporting or storing the unit and cord, keep in a dry place, free from excessive vibration and store so as to avoid damage. 21. WARNING: To prevent overheating, do not cover heater. CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN NO USER-SERVICEABLE PARTS INSIDE SAVE THESE INSTRUCTIONS NOTE: Procedures and techniques that are considered important enough to emphasize. CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment. WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, illness or death. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:...

  • Page 6: Model And Serial Number Information

    · Consult the dealer or an experienced radio/TV technician for help. Operation is subject to the following two conditions: (1) this device may not cause interference and; (2) this device must accept any interference, including interference that may cause undesired operation of the device. Model and Serial Number Information If you have any questions about our products please have the product model and serial numbers available upon calling Dimplex customer service. To locate the model and serial number labels see below (Figure 1). Figure 1 Model Number Serial Number Model Number Label Model Number Label Serial Number Label Serial Number Label Firebox Carton...

  • Page 7: Site Selection And Preparation

    Site Selection and Preparation This section provides easy step by step instructions for selecting a location and preparing the site to install the fireplace into: • Existing fireplace • New wall construction • Dimplex mantel surround kit or custom made mantel surround ! NOTE: A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker. WARNING: Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire, electric shock or injury to persons.
  • Page 8 Figure 2 30 1/4” (76.8 cm) 25 1/2” (64.8 cm) 11 1/2” (29.2 cm) Rubber Feet Air Circulation Areas may restrict air circulation. If installing the fireplace in a carpeted area, place a one-piece, solid, flat surface under the fireplace insert. Ensure that all four of the insert’s feet rest securely on this surface. Existing Fireplace Installation 1. Seal all drafts and vents with non-fibrous insulation materials to prevent chimney debris from falling into the fireplace insert. Do not install into an existing fireplace that is prone to leaks or dampness. 2. Cap the top of the chimney flue to prevent rain from entering. 3. Plan your electrical power supply (refer to NOTE 1). 4. The power cord can run along the front of the hearth to an outlet near the fireplace. ! NOTE 1: A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

  • Page 9: New Wall Construction

    WARNING: To prevent personal injury you should hire a professional to cap the chimney flue or cut a hole in the existing fireplace for wiring. If you return your existing fireplace to its original use (example: wood burning), it should be inspected by the local building department prior to use to reduce the risk of fire and personal injury. New Wall Construction 1. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic. 2. Place the fireplace in the desired location to see how it will look in the room. 3. Mark the desired location on the floor and store the fireplace in a safe, dry and dust free location. 4. Use studs to frame an opening of 30 3/4 inch (78.1 cm) wide X 25 3/4 inch (65.4 cm) high X 11 3/4 inch (29.8 cm) deep (Figure 3). 5. Plan your electrical power supply (refer to NOTE 1). Figure 3 25 3/4” (65.4 cm) 30 3/4” (78.1 cm) 11 3/4” (29.8 cm)

  • Page 10: Fireplace Insert Installation

    Option #1 - The power cord can be lead from behind the trim and along the wall to an outlet near the fireplace. Option #2 - A new outlet can be installed inside the new frame construction. Dimplex Mantel Surround Kit or Custom Made Mantel Surround 1. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic. 2. Place the fireplace in the desired location to see how it will look in the room. 3. For ease of electrical hook up you may wish to locate the fireplace near an existing outlet (refer to NOTE 1). 4. Store the fireplace in a safe dry and dust free location. 5. Assemble the mantel surround kit (refer to the mantel assembly instructions) or construct the custom surround with an opening of 30 3/4 inch (78.1 cm) wide X 25 3/4 inch (65.4 cm) high X 11 3/4 inch (29.8 cm) deep (Figure 3). WARNING: Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric shock or injury to persons, always use a licensed electrician. Fireplace Insert Installation 1. Make sure the unit’s Main ON/OFF switch is switched OFF (refer to...

  • Page 11: Operation

    WARNING: Ensure the power cord is not installed so that it is pinched or against a sharp edge and ensure that the power cord is stored or secured to avoid tripping or snagging to reduce the risk of fire, electric shock or injury to persons. Operation Electric Fireplace Manual Controls (Figure 4) Figure 4 A. Manual ON/OFF Switch The fireplace has a manual power ON/OFF switch located on the control panel of the fireplace. To operate press the switch once, to turn the unit on. Press the switch again to turn the unit off. B. Light Dimmer Turn the flame brightness control knob to increase or decrease the brightness of the flame and embers. C. Flame Action Control Turn the flame action control knob to adjust the flame speed control to the desired level.

  • Page 12: Remote Control

    The flame effect remains on, the heater is activated to the low heat setting, and the first and second red indicator lights illuminate. Level 3: The flame effect remains on, the heater is set to the high heat setting, and all three red indicators illuminate. Resetting the Temperature Cutoff Switch Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by switching the Main ON/OFF Switch to OFF and waiting five (5) minutes before switching the unit back on. CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539. Remote Control The fireplace is supplied with a radio frequency remote control. This remote control has a range of approximately 50 feet (15.25 m), it does not have to be pointed at the fireplace and can pass through most obstacles (including walls). It is supplied with one of 2,178 independent frequencies to prevent interference with other units. The frequency designation is indicated on the back of the transmitter. Remote Control Initialization Follow steps 1 through 6 to initialize your fireplace for the first time. This procedure is also required every time there is a loss of power to the remote control in the fireplace (I.E. power failure, breaker tripped, main power switch is turned off).
  • Page 13 1. Ensure that power is supplied through the Figure 6 main service panel. 2. Access the manual controls, (remove glass doors or pull grill down if applicable) pull the right side steel curtain to the outside of the unit (if applicable). 3. Locate manual controls. 4. Activate main power switch. 5. Press and hold the ON switch marked “ ” Button for five (5) seconds (red indicator light will flash). Button 6. Press the ON button located on the remote control transmitter. This will synchronize the remote control transmitter and receiver. Remote Control Usage The remote control operates the fireplace levels sequentially. The level is increased every time the ON button on the transmitter is pressed. The fireplace can be turned off at any point by pressing the OFF button on the remote control transmitter.

  • Page 14: Maintenance

    2. Correctly install one 12 Volt (A23) battery in the battery holder. 3. Close the battery cover. Maintenance WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons. Required Tools: Phillips #2 screw driver, Slot screw driver Approximate time: 15 minutes to change upper and lower light bulbs. Light Bulb Replacement Allow at least five (5) minutes for light bulbs to cool off before touching bulbs to avoid accidental burning of skin. Light bulbs need to be replaced when you notice a dark section of the flame or when the clarity and detail of the log exterior disappears. There are four (4) bulbs under the log set which generate the flames and embers and two (2) bulbs up, in behind the grill that illuminate the interior of the fireplace. To open the light bulb area: Figure 7 1. Remove the trim by turning the retaining fasteners counterclockwise 1/4 turn until the trim releases from the firebox using a slotted screwdriver (Figure 7). 2. Hold the glass in place while removing the retaining clip from the upper center of the firebox (Figure 8A, B).
  • Page 15 Figure 8 Retaining Clip Holding Removing Glass Glass until the rear tab clears the back ledge, then lift out (Figure 9). 2. Examine the bulbs to determine which bulbs require replacement. 3. Hold the socket while unscrewing the bulb. 4. Hold the socket while screwing in the new bulb. 5. Replace the log ember bed by placing the back lip of the log ember bed under the mirror then push the front of the log ember bed down into the recess (Figure 9). Upper Light Bulb Requirements Quantity of two (2) clear chandelier or candelabra bulbs with an E-12 (small) socket base, 15 Watt rating. Figure 9 Figure 10 Back Ledge Ember Rear Side Section To replace the top light bulbs: 1. Locate the two upper bulbs inside the firebox at the top (Figure 10).

  • Page 16: Glass Cleaning

    3. Hold the socket while unscrewing the bulb. 4. Hold the socket while screwing in the new bulb. Helpful Hints It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs. Glass Cleaning The glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the clear door may collect dust particles, these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, the clear door can be cleaned with a damp cloth. The clear door should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners or spray liquids on the clear door surface. Fireplace Surface Cleaning Use a cloth dampened with warm water only to clean painted surfaces of the electric fireplace. Do not use abrasive cleaners.

  • Page 17: Warranty

    Five Year Limited Warranty Products to which this limited warranty applies This limited warranty applies to the following applicable models of your newly purchased Dimplex electric fireplace SF3003, EF3003, DF3003, DFB6016 and to newly purchased Dimplex fireplace surrounds (mantels) and trims. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable. Products excluded from this limited warranty Light bulbs are not covered by this limited warranty and are the sole responsibility of the owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair. What this limited warranty covers and for how long Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty have been tested and inspected prior to shipment. Subject to the provisions...
  • Page 18 What you must do to get service under this limited warranty Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product. What Dimplex will do in the event of a defect In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 5 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights: • Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services.
  • Page 19 Such costs shall not be the responsibility of Dimplex. • On-site or in-home services not provided under this warranty may be performed at the purchaser’s specific request and expense at Dimplex’s then-current rates for such services. What Dimplex and its dealers and service agents are also not responsible for IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF DIMPLEX OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL DIMPLEX, OR ITS OFFICERS, DIRECTORS,...

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