Troubleshooting; Solving Hardware-Related Problems - Native Instruments AUDIO 4 DJ User Manual

10. Troubleshooting

The information provided in this chapter should help you to solve most of the problems
that you may encounter while you are using the AUDIO 4 DJ USB 2.0 audio interface.

10.1 Solving Hardware-related Problems

NATIVE INSTRUMENTS hardware products meet the highest professional standards.
All products are tested extensively in real life situations during the development phase.
However, if you encounter any problems with your hardware, please follow these steps for
troubleshooting:
►
Verify that you have installed the latest driver and the latest software update.
►
Check the NATIVE INSTRUMENTS website for information.
►
Make sure that the AUDIO 4 DJ hardware is connected to an USB 2.0 port of your
computer.
►
Make sure you are connecting directly to an USB port of the computer and not through
an USB hub.
►
Try another USB cable.
►
Disconnect any other USB devices from the computer (except keyboard/mouse).
►
Try using any other USB ports on your computer.
If none of these tips helps, please contact our Technical Support team. The contact in-
formation is available under the following URL:
www.native-instruments.com/contactinfo
In case the AUDIO 4 DJ needs to be returned, the Technical Support team at NATIVE
INSTRUMENTS will assign you an RA (Return Authorization) number that is required to
handle your return.
Packages returned without this RA number will not be correctly identified and as such
might not be processed properly.
! !
Please contact our Technical Please contact our Technical
Support team prior to returning Support team prior to returning
any item. any item.
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