Troubleshooting; Solving Hardware-Related Problems - Native Instruments Audio 2 DJ Operation Manual

9 Troubleshooting

The information provided in this chapter should help you to solve most of the problems
you may encounter while you are using the AUDIO 2 DJ .

9.1 Solving Hardware-related Problems

All products from Native Instruments are tested extensively in real life situations during the
development phase. However, if you encounter any problems with your hardware, please
follow these steps for troubleshooting:
►
Verify that you have installed the latest driver and the latest software update.
►
Check the Native Instruments website for information.
►
Make sure that the AUDIO 2 DJ hardware is connected to a USB 2.0 port of your
computer.
►
Make sure that the AUDIO 2 DJ is connected directly to an USB port of the computer
and not through a USB hub.
►
Try another USB cable.
►
Disconnect any other USB devices from the computer (except keyboard/mouse).
►
Try using any other USB ports on your computer.
If none of these tips help, please contact our Technical Support team. The contact infor-
mation is available under the following URL:
www.native-instruments.com/contactinfo
In case the AUDIO 2 DJ needs to be returned, the Technical Support team at Native
Instruments will assign you an RA (Return Authorization) number that is required to handle
your return.
Packages returned without this RA number will not be correctly identified and as such
might not be processed properly.
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