FIBARO CO Sensor FGCD-001 User Manual page 14

Guarantee terms and conditions
1. FIBAR GROUP S.A. with its registered office in Poznan, ul. Lotnicza 1, 60-421 Poznań, entered
into the Register of Entrepreneurs of the National Court Register maintained by the District Court
for Poznań-Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court
Register (KRS) under number: 553265, NIP 7811858097, REGON: 301595664, share capital PLN
1,182,100 paid in full, other contact information is available at: www.fibaro.com (hereinafter "the
Manufacturer") guarantees that the device sold (hereinafter: "the Device" is free from material
and manufacturing defects.
2. The Manufacturer shall be responsible for malfunctioning of the Device resulting from physical
defects inherent in the Device that cause its operation to be incompatible with the specifications
within the period of:
- 24 months from the date of purchase by the consumer,
- 12 months from the date of purchase by a business customer (the consumer and business cus-
tomer are further collectively referred to as "Customer").
3. The Manufacturer shall remove any defects revealed during the guarantee period, free of
charge, by repairing or replacing (at the sole discretion of the Manufacturer) the defective com-
ponents of the Device with new or regenerated components. The manufacturer reserves the right
to replace the entire Device with a new or regenerated device. The Manufacturer shall not refund
money paid for the device.
4. Under special circumstances, the Manufacturer may replace the Device with a different device
most similar in technical characteristics.
5. Only the holder of a valid guaranty document shall be entitled to make claims under guarantee.
6. Before making a complaint, the Manufacturer recommends using the telephone or online sup-
port available at https://www.fibaro.com/support/.
7. In order to make a complaint, the Customer should contact the Manufacturer via the email
address given at https://www.fibaro.com/support/.
8. After the complaint has been properly filed, the Customer will receive contact details for the
Authorized Guarantee Service ("AGS"). The customer should contact and deliver the Device to
AGS. Upon receipt of the Device, the manufacturer shall inform the Customer of the return mer-
chandise authorization number (RMA).
9. Defects shall be removed within 30 days from the date of delivering the Device to AGS. The
guarantee period shall be extended by the time in which the Device was kept by AGS.
10. The faulty device shall be provided by the Customer with complete standard equipment and
documents proving its purchase.
11. The cost of transporting the Device in the territory of the Republic of Poland shall be covered
by the Manufacturer. The costs of the Device transport from other countries shall be covered
by the Customer. For unjustified complaints, AGS may charge the Customer with costs related
to the case.
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