Troubleshooting - Superior Fireplaces VRT4032ZMN Installation And Operation Instructions Manual

WARNING: Turn off appliance and let cool before servicing. Only a qualifi ed
service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean ODS/pilot.
This can damage ODS/pilot unit.
NOTE: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
When igniter button is pressed,
there is no spark at ODS/pilot
When igniter button is pressed,
there is spark at ODS/pilot but
no ignition
26

TROUBLESHOOTING

POSSIBLE CAUSE
1. Igniter electrode not con-
nected to igniter cable
2. Igniter cable pinched or wet
3. Piezo igniter nut is loose
4. Broken igniter cable
5. Bad piezo igniter
6. Igniter electrode broken
7. Igniter electrode positioned
wrong
1. Gas supply turned off or equip-
ment shutoff valve closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (pro-
pane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
SuperiorFireplaces.us.com
REMEDY
1. Reconnect igniter cable
2. Free igniter cable if pinched
by any metal or tubing. Keep
igniter cable dry
3. Tighten nut holding piezo ig-
niter to base panel of log set.
Nut is located behind base
panel
4. Replace igniter cable
5. Replace piezo igniter
6. Replace pilot assembly
7. Replace pilot assembly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while in
PILOT position
4. Continue holding down con-
trol knob. Repeat igniting
operation until air is removed
5. Contact local propane/LP gas
company
6. Clean ODS/pilot (see Cleaning
and Maintenance, Page 25) or
replace ODS/pilot assembly
7. Replace gas regulator
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