Wen GN9500 Instruction Manual

9500w portable generator
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MODEL GN9500
9500W PORTABLE
GENERATOR
Instruction Manual
NEED HELP? CONTACT US!
Have product questions? Need technical support? Please feel free to contact us:
1-800-232-1195 (M-F 8AM-5PM CST)
TECHSUPPORT@WENPRODUCTS.COM
IMPORTANT: Your new tool has been engineered and manufactured to WEN's highest standards for dependability,
ease of operation, and operator safety. When properly cared for, this product will supply you years of rugged,
trouble-free performance. Pay close attention to the rules for safe operation, warnings, and cautions. If you use
your tool properly and for its intended purpose, you will enjoy years of safe, reliable service.
WENPRODUCTS.COM
For replacement parts and the most up-to-date instruction manuals, visit

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  Summary of Contents for Wen GN9500

  • Page 1 1-800-232-1195 (M-F 8AM-5PM CST) TECHSUPPORT@WENPRODUCTS.COM IMPORTANT: Your new tool has been engineered and manufactured to WEN’s highest standards for dependability, ease of operation, and operator safety. When properly cared for, this product will supply you years of rugged, trouble-free performance. Pay close attention to the rules for safe operation, warnings, and cautions. If you use your tool properly and for its intended purpose, you will enjoy years of safe, reliable service.
  • Page 2: Table Of Contents

    Transportation & Storage ................33 Troubleshooting Guide ................... 34 Wiring Diagram ....................36 Exploded View & Parts List ................37 Warranty Statement ..................43 WENPRODUCTS.COM To purchase accessories for your tool, visit Generator Cover (Model 56409), and High Altitude Kit (Model GN9500-HA36 & GN9500-HA68)
  • Page 3: Welcome

    SPECIFICATIONS GENERATOR Rated Wattage 7500 Watts Surge Wattage 9500 Watts AC: 120V / 240V Rated Voltage DC: 12V AC: 60A / 30A Rated Amperage DC: 8.3A Phase Single Frequency 60Hz Length: 27.3 Inches Product Dimensions Width: 20.8 Inches Height: 22.2 Inches Product Net Weight 194 lbs (88 KG) ENGINE...
  • Page 4: Introduction

    INTRODUCTION Thanks for purchasing the WEN 9500-Watt Portable Generator. Refer to the illustration below for the location of the serial number on the side of the engine. Record the generator information in the spaces provided below. If as- sistance for information or service is required, please contact customer service by calling 1-800-232-1195, M-F 8-5 CST;...
  • Page 5: Safety

    WEN reserves the right to change this product and specifications at any time without prior notice. At WEN, we are continuously improving our products. If you find that your tool does not exactly match this manual, please visit wenproducts.com for the most up-to-date manual or contact customer service at 1-800-232-1195, M-F 8-5 CST.
  • Page 6: Generator Safety Warnings

    GENERATOR SAFETY WARNINGS DANGER! CARBON MONOXIDE Using a generator indoors CAN KILL YOU IN MINUTES. Generator exhaust contains carbon monoxide (CO). This is a poison gas you cannot see or smell. If you can smell the generator exhaust, you are breathing CO. But even if you cannot smell the exhaust, you could be breathing CO.
  • Page 7 GENERATOR SAFETY WARNINGS WARNING! Do not let comfort or familiarity with the product replace strict adherence to product safety rules. Failure to follow the safety instructions may result in serious personal injury. OPERATING ENVIRONMENT 3. If any part of the generator, electrical device or pow- er cord is broken, damaged, or defective, make sure 1.
  • Page 8 GENERATOR SAFETY WARNINGS WARNING! Do not let comfort or familiarity with the product replace strict adherence to product safety rules. Failure to follow the safety instructions may result in serious personal injury. TO MAXIMIZE THE LIFESPAN OF YOUR GENERATOR: We recommend running your generator at least once a month for 20 to 30 minutes.
  • Page 9: Before Operating

    UNPACKING & PACKING LIST UNPACKING With the help of a friend or trustworthy foe, such as one of your in-laws, carefully remove the generator from the packaging and place it on a sturdy, flat surface. Make sure to take out all contents and accessories. Do not discard the packaging until everything is removed.
  • Page 10: Know Your Generator

    KNOW YOUR GENERATOR TOOL PURPOSE Generators provide you with power when and where you need it most. Refer to the following diagrams to become familiarized with all the parts and controls of your Generator. The components will be referred to later in the manual for assembly and operation instructions.
  • Page 11 KNOW YOUR GENERATOR CONTROL PANEL 1. Key Start 7. Grounding Nut ON, OFF. START Ground generator to reduce risk of electric shock. 2. Pairing Light 8. AC Circuit Breaker (30A) Indicates pairing of the remote to your generator. See "USING THE REMOTE START FUNCTION" on page 20. 9.
  • Page 12: Assembly & Adjustments

    ASSEMBLY & ADJUSTMENTS Fig. 1 WARNING! Do not plug in or turn on the tool until it is fully assembled according to the instructions. Read through and become familiarized with the following pro- cedures of handling and adjusting your tool. Failure to follow the safety instructions may result in serious per- sonal injury.
  • Page 13: Generator Preparation

    GENERATOR PREPARATION The following section describes the necessary steps to prepare the generator for use. If you are unsure about how to perform any of the steps, please call 1-(800) 232-1195 M-F 8-5 CST for customer service. Failure to perform these steps properly can damage the generator or shorten its life.
  • Page 14 GENERATOR PREPARATION STEP 1 - ADD / CHECK OIL (CONTINUED) Fig. 7 For subsequent operation, the oil level should be checked before each use, or after every 8 hours of operation. The generator is equipped with a low-oil sensor and will not start without a sufficient amount of oil.
  • Page 15 GENERATOR PREPARATION STEP 2 - ADD / CHECK FUEL WARNING! RISK OF EXPLOSION. HIGHLY FLAMMABLE: This generator may emit highly flammable and explosive gasoline vapors, which can cause severe burns or even death, if ignited. A nearby open flame can lead to explosion even if not directly in contact with gasoline.
  • Page 16 GENERATOR PREPARATION STEP 3: CONNECT THE BATTERY WARNING! Battery gives off explosive hydrogen gas. • Keep battery away from spark, flame, or cigarette. • Do not connect or disconnect battery while generator is running. • Service or use battery only in well ventilated areas. WARNING! Battery contains sulfuric acid.
  • Page 17 You can order the kit at wenproducts.com by searching part GN9500-HA36 or GN9500-HA68. There are two kits - one for altitudes between 3000 and 6000 feet (GN9500-HA36), and the other for altitudes from 6000 to 8000 feet (GN9500-HA68). This kit should be installed by a qualified mechanic. Refer to the instructions included with your altitude kit for more information about installation.
  • Page 18: Operation & Maintenance

    STARTING YOUR GENERATOR Before starting the generator, make sure you have read and performed the steps in the “Generator Preparation” section of this manual. If you are unsure about how to perform any of the steps in this manual please call 1-(800) 232-1195 M-F 8-5 CST for customer service.
  • Page 19 STARTING YOUR GENERATOR BEFORE STARTING THE GENERATOR Fig. 11 1. Verify that generator is outside on a dry, level surface with at least two feet of clearance on all sides. 2. To maximize safety, check that the generator is properly grounded (see “Ground the Generator”).
  • Page 20 STARTING YOUR GENERATOR USING THE REMOTE-START FUNCTION Fig. 13 Your generator comes with a remote-start function, enabling you to (what else?) start your generator remotely. Your generator and the included remote have been paired at the factory, and you can use the remote immediately. NOTE: in order for the remote start function to work properly, you must be within 164 ft (50 m) of the generator.
  • Page 21 PAIRING MULTIPLE REMOTES You can pair up to 2 remotes at a time with your generator. Remotes (part no. GN9500-303.2) can be purchased from wenproducts.com. To pair a new remote with your generator, follow instructions above in “Pairing the Remote and the Generator”.
  • Page 22: Using Your Generator

    USING YOUR GENERATOR CALCULATING THE WATTAGE OF YOUR DEVICE(S) Connect electrical devices running on AC current according to their wattage requirements. Calculate the total run- ning wattage and starting wattage of the device(s) you wish to connect, and MAKE SURE that they are within the capacity of your generator and the capacity of each individual outlet.
  • Page 23 USING YOUR GENERATOR CALCULATING THE WATTAGE OF YOUR DEVICE(S) - CONTINUED The chart below serves as a reference for the estimated wattage requirements of common electrical devices. How- ever, do not solely rely on this chart - all electronics and appliances are built differently. Always check the wattage listed on the electrical device before consulting this chart.
  • Page 24 USING YOUR GENERATOR CONNECTING ELECTRICAL DEVICES CAUTION! Become familiar with the functions and capacity of each component on the control panel before connecting electrical devices. Do not overload generator or individual panel receptacles. Do not connect 50Hz or 3-phase loads to the generator. Follow the steps below to properly connect your device(s) to the generator: 1.
  • Page 25 USING YOUR GENERATOR SOME NOTES ABOUT POWER CORDS Long or thin cords can drain the power provided to an electrical device by the generator. When using such cords, allow for a slightly higher rated wattage requirement by the electrical device. Device Requirements Max.
  • Page 26: Shutting Off Your Generator

    SHUTTING OFF YOUR GENERATOR CAUTION! Unplugging running devices can cause damage to the generator. Never stop the engine with elec- trical devices connected and running. WARNING! Allow the generator to cool down before touching areas that become hot during use. CAUTION: Allowing gasoline to sit in the fuel tank for long periods of time can make it difficult to start the gen- erator in the future.
  • Page 27: Maintenance

    MAINTENANCE Proper routine maintenance of the generator will help prolong the life of the machine. Please perform maintenance checks and operations according to the schedule in Table 4. CAUTION! Never perform maintenance operations while the generator is running. Before maintaining or servicing the generator, turn OFF the generator, disconnect all devices and allow the generator to cool down.
  • Page 28 MAINTENANCE CHECKING / ADDING OIL Fig. 18 Check the oil level before each use and every 8 hours of opera- tion (refer to page 27, Table 4). The oil capacity of the generator engine is 37.2 fl. oz. (1.1 L). Add oil when the oil level is low. For the proper type and weight of oil refer to page 13, Fig.
  • Page 29 Damaged elements should be replaced with a new one. Replacement air filters can be purchased from wenproducts.com by searching part number GN9500-138. 4. Reinstall the air filter element and air filter elements. The coarse element goes on the inside (toward the carbu-...
  • Page 30 Fig. 23 tor if it is damaged. Replacement spark arrestors can be pur- chased from wenproducts.com by searching the part number GN9500-035.1. 4. Reinstall the spark arrestor in the muffler and secure it in place with the screws. SPARK PLUG MAINTENANCE...
  • Page 31 MAINTENANCE DRAINING THE FUEL TANK Fig. 25 Drain and clean the fuel tank each year, or before storing the generator for longer than two months. 1. Prepare an approved gasoline-storage container to collect the drained fuel. Place it near the fuel valve. 2.
  • Page 32 MAINTENANCE BATTERY MAINTENANCE/STORAGE The battery (part no.GN9500-059) shipped with the generator has been fully charged. The battery will receive charge when the engine is running. Remember to run the generator once a month for 20-30 minutes to charge the battery.
  • Page 33: Transportation & Storage

    TRANSPORTATION & STORAGE TRANSPORTING THE GENERATOR To prevent fuel spillage when transporting, be sure to perform the following: 1. Tighten the fuel cap. 2. Flip the engine switch to the OFF position. 3. Drain the fuel tank if possible. Refer to section, “Draining the Fuel Tank.” 4.
  • Page 34: Troubleshooting Guide

    TROUBLESHOOTING GUIDE WARNING! Stop using the generator immediately if any of the following problems occur or risk serious personal injury. If you have any questions, please contact customer service at 1-800-232-1195 (M-F 8-5 CST), or email techsupport@wenproducts.com. PROBLEM POSSIBLE CAUSE SOLUTION 1.
  • Page 35 TROUBLESHOOTING GUIDE WARNING! Stop using the generator immediately if any of the following problems occur or risk serious personal injury. If you have any questions, please contact customer service at 1-800-232-1195 (M-F 8-5 CST), or email techsupport@wenproducts.com. 1. Turn off and unplug all electrical devices. Wait 5 minutes, then press the circuit breaker 1.
  • Page 36: Wiring Diagram

    WIRING DIAGRAM...
  • Page 37: Exploded View & Parts List

    (2) years from date of purchase or 500 hours of use; whichever comes first. Ninety days for all WEN products if the tool is used for pro- fessional or commercial use.