Requesting A Hardware Replacement - Dell Force10 S50N Series Installing Manual

Figure 8-1. Serial Numbers on Back of Chassis
Labels (Part #, Serial #, Mac Address, Bar Code, FRU #)
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The serial numbers of the optional data modules (10G Ethernet and Stacking) are located on labels on
their faces (some early-production modules have the PN on their baseboards). For serial numbers of the
SFP optics, you can also access them through the CLI with either the
config
commands.
The serial number label of the optional DC Backup Power Supply (see
page 29) is located on the base of the chassis.

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:
Step Task
Determine the part number and serial number of the component. To list the numbers for all components installed in
1
the chassis, use the show hardware command.
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
2
by:
• Using the Create Service Request form on the iSupport page (see
page 56).
• Contacting Dell Force10 directly by E-mail or by phone (see
page 56). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
• A description of the failure, including log messages. This generally includes:
• Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in
your terminal program should be set high.)
• Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
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11.5
Current
-48V
FG
Sharing
RTN -48V
show hardware
Backup Power Components on
Contacting the Technical Assistance Center on
Contacting the Technical Assistance Center on
show running-
or
Technical Support | 57