SATO Argox OS Series User Manual
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SATO Argox OS Series User Manual

SATO Argox OS Series User Manual

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Website: http://www.argox.com
service@argox.com
OS
SERIE
OS-2130D
OS-2130DE
'
U
SER
S
OS-2130D & OS-2130DE User's Manual
P
RINTERS
M
ANUAL
Version: 1.2
Date: Oct. 7, 2019
1

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Summary of Contents for SATO Argox OS Series

  • Page 1 SERIE RINTERS OS-2130D OS-2130DE ’ ANUAL Version: 1.2 Date: Oct. 7, 2019 Website: http://www.argox.com service@argox.com OS-2130D & OS-2130DE User’s Manual...

  • Page 2: Table Of Contents

    Table of Contents Introduction ............... 4 Proprietary Statement ........... 4 Product Improvements ..........4 FCC Compliance Statement ......... 4 Liability Disclaimer ............4 Safety ................5 Getting Started ..............6 Unpacking Printer ............6 Package Contents ............ 7 Printer Overview ............8 Front View: OS-2130D and OS-2130DE ....
  • Page 3 Printer Controls and Indicators ........25 Troubleshooting by LED and Buzzer Indicators Diagnosis ..............29 Miscellaneous ............. 33 Recovery ..............34 Communications ............. 35 Interfaces and Requirements ........35 USB Interface Requirements ........35 Serial (RS-232) Interface Requirements ....36 Ethernet 10/100 Internal Printer Server Option ..
  • Page 4 Interface Specification ..........60 Cash Drawer ............60 USB Interface ............61 Serial Interface ............62 Ethernet Interface ........... 63 Appendix I-Thermal Print Head Replacement ....64 Appendix II-Cutter Installation ........66 Appendix III-Dispenser kit Installation ......70 OS-2130D & OS-2130DE User’s Manual...

  • Page 5: Introduction

    Introduction Proprietary Statement This manual contains proprietary information of Argox Information Co., Ltd. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Argox Information Co., Ltd.

  • Page 6: Safety

    of use of or inability to use such product, even if Argox Information Co., Ltd. has been advised of the possibility of such damages. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Safety Supplemental Information: This device complies with the requirement of FCC Part 15 Rules.

  • Page 7: Getting Started

    Getting Started Congratulations on choosing OS-2130D and OS-2130DE printers, made by Argox Information Co., a leader in the world-wide barcode industry. OS-2130D and OS-2130DE are ideally designed to easily bring more efficiency for your business. This manual will help you get to know your new printer and provide sufficient information needed.

  • Page 8: Package Contents

    Package Contents  Quick Installation Guide  Power Cord  Media Hanger & Media Shields  Printer  Power Supply  USB cable  OS-2130D & OS-2130DE User’s Manual...

  • Page 9: Printer Overview

    Printer Overview Front View: OS-2130D and OS-2130DE Top Cover Power Switch Paper Outlet Cover Lock Power Indicator Feed Button Ready Indicator OS-2130D & OS-2130DE User’s Manual...

  • Page 10: Rear View: Os-2130D

    Rear View: OS-2130D Cash Drawer Port RS-232 Serial Power Jack OS-2130D & OS-2130DE User’s Manual...

  • Page 11: Rear View: Os-2130De

    Rear View: OS-2130DE Cash Drawer Port RS-232 Serial Ethernet Power Jack OS-2130D & OS-2130DE User’s Manual...

  • Page 12: Interior View I

    Interior View I Media Hanger Release Levers OS-2130D & OS-2130DE User’s Manual...

  • Page 13: Interior View Ii

    Interior View II Thermal Print Head Media Guides OS-2130D & OS-2130DE User’s Manual...

  • Page 14: Attaching Power

    Attaching Power 1. Make sure the printer’s power switch is in the off position (down) before conducting following actions. 2. Insert the AC power cord into the power supply. 3. Insert the power supply’s power connector into the printer’s power jack.
  • Page 15 OS-2130DE OS-2130D & OS-2130DE User’s Manual...

  • Page 16: Loading Media

    Loading Media Preparing Media In case media roll may become dirty or dusty during shipment, handling, or storage, firstly remove the outside length of media, which helps to avoid dragging adhesive or dirty media between the print head and platen roller. When loading media, it must be placed onto the media hangers.
  • Page 17 2. Put the Media Hanger through media supply roll, and then centrally align with the two Media Shields to closely lean against the media supply roll. Media Roll Media Hanger OS-2130D & OS-2130DE User’s Manual...
  • Page 18 3. Locate the media supply roll into the Media Compartment of printer. Media Compartment 4. Push the Release Levers to open the printer module. Release Levers OS-2130D & OS-2130DE User’s Manual...
  • Page 19 5. Pull a short length of media till it reaches the Platen Roll of printer. Adjust the media guide at right margin, to make media left-alignment. OS-2130D & OS-2130DE User’s Manual...
  • Page 20 6. Close the printer module and then press firmly at the both sides to properly latch until you hear a click. 7. Close the top cover and turn on the printer. OS-2130D & OS-2130DE User’s Manual...
  • Page 21 8. Press the FEED button to feed labels out of the printer. OS-2130D & OS-2130DE User’s Manual...

  • Page 22: Printer Operations

    Printer Operations Printing Media Calibration & Configuration Before connecting the printer to your computer, to make sure that the printer works properly, conduct media calibration and print a self-test/ configuration label. Steps to Start Media Calibration & Configuration 1. Make sure the media is properly loaded and the top cover of the printer is closed.

  • Page 23: Sample Of Printer Configuration Label

    Sample of Printer Configuration Label Print head test pattern OS-2130D & OS-2130DE User’s Manual...
  • Page 24 Main board DIP switch settings Calibration Type Cutter/Peeler setting offset Peeler setting Cutter setting Backfeed setting Media type setting Print speed and darkness Serial port settings Printed label length Internal fonts Real Time Clock (RTC) setup Print method Memory capacity Firmware version &...

  • Page 25: Resetting Printer To Factory Defaults

    Resetting Printer to Factory Defaults Follow the steps below to reset printer to default settings: 1. Turn on the printer and wait till both "Ready" indicator and "Power" indicator stay solid green. 2. Press the "Feed" button for 5 seconds, and the "Ready" indicator and "Power"...

  • Page 26: Printer Controls And Indicators

    Printer Controls and Indicators Power Switch Feed Button Power Indicator Ready Indicator OS-2130D & OS-2130DE User’s Manual...
  • Page 27 The following table explains printer controls and indicators’ functions to help understanding LED indications and printer status: Control / Function Indicator On: turns on normal operation (at “I” position)  Power Off: turns off power ( at “O” position)  Switch Note: Turn power off before connecting or disconnecting cables...
  • Page 28  When printer is started, the READY indicator will blink. In Ethernet model, the READY indicator will blink for several seconds to wait till and stop blinking when Ethernet Card is ready.  When printer receives data from host PC, READY indicator will start blinking.
  • Page 29  Press to advance the label media to the first printing position.  Press during printing to make printer "pause". Feed Button  Press and hold while switching on the power to conduct media calibration and print out a configuration profile. To resume printing after “Media Out “...

  • Page 30: Troubleshooting By Led And Buzzer Indicators Diagnosis

    Troubleshooting by LED and Buzzer Indicators Diagnosis Normally, when the printer is in not working properly, the "Power" LED blinks continuously, and printing and communication between the host and printer stops. Refer to LED indications listed below to understand possible solutions to resolve the problems printer may run into.
  • Page 31 LED Indicators: Only the Power LED blinks Power LED Ready LED Possible Problems Solutions Remarks Serial IO error Check serial baud rate at For serial interface only both of your system and the printer. Cutter has failed, or Check the cutter or Only applicable when there is paper jam recover paper jam.
  • Page 32 Printer is in Press FEED button to resume printing. PAUSE status Printer is receiving data As soon as all the data has been received, Ready LED will stay solid green and automatically resume normal operation. The printer has built-in monitors for the status. The status and error indications will be displayed via the front panel LED indicators and the alert buzzer.
  • Page 33 Buzzer Blinking Situation Description Alert Both LEDs blink synchronously. READY MEDIA The media is not installed or used up. POWER Printer fails to detect the media gap. CUTTER Cutter failed or jammed at POWER FAILURE cutter. The full printer buffer is caused by the loaded soft MEMORY POWER...

  • Page 34: Miscellaneous

    Miscellaneous If the host shows "Printer Time out": 1. Check if the communication cable (serial) is connected securely to your serial port on the PC and to the connector on the printer at the other end. 2. Check if the printer power is turned on. If the data has been sent, but there is no output from the printer.

  • Page 35: Recovery

     Adjust the Darkness (heat temperature).  Slow down the print speed.  Refer to the next chapter and clean the related spare parts. Recovery After correcting problems, simply press the panel button or restart the printer to continue your print jobs. Make sure the LEDs are not blinking and remember to resend your files.

  • Page 36: Communications

    Communications Interfaces and Requirements Argox OS-2130D and OS-2130DE printers come with a nine-pin Electronics Industries Association (EIA) RS-232 serial data interface, a USB interface, Cash drawer interface and Ethernet. A variety of interface options are suitable for versatile applications: OS-2130D: Cash drawer, USB, and Serial interfaces OS-2130DE: Ethernet, Cash drawer, USB, and Serial interfaces Note: 1.

  • Page 37: Serial (Rs-232) Interface Requirements

    Serial (RS-232) Interface Requirements The required cable must have a nine-pin "D" type male connector on one end, which is plugged into the mating serial port located on the back of the printer. The other end of the signal interface cable connects to a serial port on the host computer.
  • Page 38 OS-2130DE Ethernet LED Indicators: Green LED Amber LED OS-2130D & OS-2130DE User’s Manual...

  • Page 39: Communicating With The Printer

    Communicating with the Printer The bundled printer driver can be applied to all applications under Windows XP/ Vista/ Windows 7 / 8 and 10, supporting 32-bit/ 64-bit operation systems. With this driver you can operate any popular Windows software applications including Argox Bartender UL label editing software or MS Word, etc., to print to this printer.
  • Page 40 the wall, and then connect the other end of the cable to printer's power socket. Connect the USB cable to the USB port on the printer and on the PC. OS-2130D & OS-2130DE User’s Manual...
  • Page 41 2. Turn on the printer. If the printer supports Plug-and-Play, and you have successfully connected it using a USB cable, then the Windows Add Hardware Wizard will automatically detect the printer and display a dialog that allows you to install a driver. Click Cancel and do not install the driver using this wizard.
  • Page 42 4. Assign the directory to keep Seagull driver, (for example: C:\Seagull) and click "Next". 5. Click "Finish". OS-2130D & OS-2130DE User’s Manual...
  • Page 43 6. Select Install printer drivers and Click "Next" 7. On the Seagull Driver Wizard prompt, select the first radio button to “Install a driver for a Plug and Play printer”. Then click “Next.” 8. Enter Printer name (i.e. Argox OS-2130D PPLA) and select "do not share this printer”, and click "Next"...
  • Page 44 Argox OS-2130D PPLA Argox OS-2130D PPLA 9. Check all the data on the showing screen, if it is correct, click "Finish". Argox OS-2130D PPLA USB002 Argox OS-2130D PPLA 7.1.9_M-5 10. After the related files have been copied to your system, click "Finish".

  • Page 45: Installing A Printer Driver (For Other Interfaces Except Usb)

    Installing printer ‘Argox OS-2130D PPLA’… 11. After driver installation is complete, click "Close". The driver should now be installed. Installed printer Argox OS-2130D PPLA Installing a Printer Driver (for other interfaces except USB) 1. Turn off the printer. Plug the power cable into the power socket on OS-2130D &...
  • Page 46 the wall, and then connect the other end of the cable to printer's power socket. Connect the Parallel cable, Serial cable, or Ethernet cable to the proper port on the printer and on your computer. 2. Run the driver from Argox website. On the prompt, Windows Printer Driver, select “I accept…”and click "Next".
  • Page 47 3. Assign the directory to keep Seagull driver, (for example: C:\Seagull) and click "Next". 4. Click "Finish". OS-2130D & OS-2130DE User’s Manual...
  • Page 48 5. Select Install printer drivers and Click "Next" 6. Make sure printer is connected to PC, select “Other” and click “Next”: OS-2130D & OS-2130DE User’s Manual...
  • Page 49 7. Select model & emulation - the following examples are based on model OS-2130D PPLA: Argox CP-2140 PPLB A rgox OS-2310D PPLA 8. Select the port of the printer and click "Next". OS-2130D & OS-2130DE User’s Manual...
  • Page 50 9. Enter Printer name (i.e. Argox OS-2130D PPLA) and select "do not share this printer”, and click "Next". Argox OS-2130D PPLA 10. Check all the data on the showing screen, if it is correct, click "Finish". Argox OS-2130D PPLA USB001 Argox OS-2130D PPLA 7.1.9_M-5 OS-2130D &...
  • Page 51 11. After the related files have been copied to your system, click "Finish". Installing printer ‘Argox OS-2130D PPLA’… 12. After driver installation is complete, click "Close". The driver should now be installed. Installed printer Argox OS-2130D PPLA OS-2130D & OS-2130DE User’s Manual...

  • Page 52: Caring For Your Printer

    Caring for Your Printer Print Head Maintenance Guide To keep the Print Head remain in the best conditions and efficiency and to extend duration for use, regular cleaning action is needed: Note: Always switch off printer power before cleaning. Cleaning Interval It’s strongly recommended to regularly clean print heads at least when changing every one label roll (in direct thermal printing mode).

  • Page 53: Cleaning Direction

    Cleaning Direction When cleaning the print head, always wipe in One-Way Direction - from Left to Right only, or, from Right to Left only, to clean “Heating Line” of print head gently without excessive stress. Do not wipe back and forth, to avoid dust or dirt on cleaning cotton would be attached onto print head again.

  • Page 54: Product Specification

    Product Specification General Specification Specification OS-2130D OS-2130DE Print method Direct thermal Printing resolution 203 DPI (8 dots/mm) Printing speed 2ips ~ up to 4ips (51~102mm/s) Printing length Max 100"(2540mm) Printing width Max 2.83" (72mm), Min 1"(25.4mm) Memory 8MB SDRAM(6MB user available) 4MB Flash ROM(2MB user available) CPU type 32 bit RISC microprocessor 100MHz...
  • Page 55 1D barcodes PPLA: Code 39, UPC-A, UPC-E, Code 128 subset A/B/C, EAN-13, EAN-8, HBIC, Codabar, Plessey, UPC2, UPC5, Code 93, Postnet, UCC/EAN-128, UCC/EAN-128 K-MART, UCC/EAN-128 Random, Weight, Telepen, FIM, Interleave 2 of 5 (Standard/with modulo 10 checksum/with human readable check digit/with modulo 10 checksum & shipping bearer bars), GS1 Data bar (RSS) PPLB: Code 39 Std.
  • Page 56 Graphics PPLA/PPLB: PCX, BMP, IMG, HEX,GDI, Binary raster(PPLB Only) Emulation PPLA, PPLB Software-label Windows Driver (Win XP/Vista/Win 7/ 8/10) editing BarTender Software-utility Printer Utility、Font Utility Media type Roll-feed, die-cut, continuous, fan-fold, tags, ticket in thermal paper Max width 3.14” (79.8 mm) Media Min width 1”...
  • Page 57 Other Buzzer internal RTC internal Note: RTC Lithium Battery Specification CR2032, +3V, 225mAh CAUTION Risk of Explosion if Battery is replaced by an Incorrect type. Dispose of Used Batteries according to the Instructions. Optional Items  Guillotine Cutter  Dispenser kit ...

  • Page 58: Fonts, Barcodes, And Graphics Specification

    Fonts, Barcodes, and Graphics Specification The specifications of fonts, bar codes and graphics depends on the printer emulation. The emulations PPLA and PPLB are printer programming languages, through which the host can communicate with your printer. Printer Programming Language PPLA Programming PPLA Language...

  • Page 59: Printer Programming Language Pplb

    UCC/EAN-128 K-MART, UCC/EAN-128 Random, Weight, Telepen, FIM, Interleave 2 of 5 (Standard/with modulo 10 checksum/with human readable check digit/with modulo 10 checksum & shipping bearer bars), GS1 Data bar (RSS), MaxiCode, PDF417, Data Matrix (ECC 200 only), QR code, Composite codes Printer Programming Language PPLB Programming PPLB...
  • Page 60 Code 39 Std. & Extended, UPC-A, UPC-E, UPC-Interleaved 2 of 5, Code 39 with check sum digit, Code 93, EAN-13, EAN-8 (Standard, 2 /5digit add-on), Codabar, Postnet, Code128 subset A/B/C, Code 128 UCC (shipping container code), Code 128 auto, UCC/EAN code 128 (GS1-128), Interleave 2 of 5, Interleaved 2 of 5 Bar code types with check sum, Interleaved 2 of 5 with human...

  • Page 61: Interface Specification

    Interface Specification Cash Drawer The following port complies with cash drawer communication. Signal Ground Drawer _Back +24V Drawer_KICK2 Ground OS-2130D & OS-2130DE User’s Manual...

  • Page 62: Usb Interface

    USB Interface This is port complies with USB 2.0 Full Speed. Connector Terminal Pin Assignment Signal Description VBUS Differential data signaling pair - Differential data signaling pair + Ground USB series “B” Receptacle Interface OS-2130D & OS-2130DE User’s Manual...

  • Page 63: Serial Interface

    Serial Interface The RS232 connector on the printer side is a female, DB-9 and pin to pin standard type. Baud rate: 2400, 4800, 9600(default), 19200, 38400, 57600, 115200 bauds.(programmable by command) Direction Definition Shorted to Pin 4,6 Output Input Shorted to Pin 1,6 Ground Shorted to Pin 1,4 Input...

  • Page 64: Ethernet Interface

    2. OS-2130D, OS-2130DE used with standard RS-232 cable, the user can buy it on local. Argokee attached to the RS-232 cable is a special pin assignment to use in non-OS-2130D, OS-2130DE models. Ethernet Interface The following port complies with Ethernet communication. Signal Transmit+ Transmit-...

  • Page 65: Appendix I-Thermal Print Head Replacement

    Appendix I-Thermal Print Head Replacement 1. Switch off the power and wait for both the LEDs to go off. 2. Open the top cover. 3. Unlatch the print head module and swing it to the opposite. 4. Push the TPH firmly into the mounting bracket to release it from the module.
  • Page 66 7. Replace the TPH. 8. Plug the 2 print head cable to the new print head. 9. Put the new “Print Head module” onto “Printer Chassis” with the same way, which you released it from “Printer Chassis”. OS-2130D & OS-2130DE User’s Manual...

  • Page 67: Appendix Ii-Cutter Installation

    Appendix II-Cutter Installation 1. Turn off the printer power, unplug the power cable and USB/Ethernet/Serial cable. 2. Remove the top cover. Figure 6.1 OS-2130D & OS-2130DE User’s Manual...
  • Page 68 3. Remove two screws at base housing. Figure 6.2 OS-2130D & OS-2130DE User’s Manual...
  • Page 69 4. Remove the whole print head assembly by releasing 4 screws at its feet. Figure 6.3 5. Add a cutter baby board to J5 on the main board. 6. Secure three attached screws for the cutter. Figure 6.4 OS-2130D & OS-2130DE User’s Manual...
  • Page 70 7. Plug the cutter's connector into the PCB's header connector (J3). 8. Reinstate the print head assembly by securing back the 4 screws. 9. Click back the middle cover. 10. Secure two screws back at base housing. 11. Install the top cover. OS-2130D &...

  • Page 71: Appendix Iii-Dispenser Kit Installation

    Appendix III-Dispenser kit Installation 1. Turn off the power switch. 2. Unwrap the PC bag of dispenser kit to take out the screw, the shaft, the plastic roller, the dispenser bar, the direction label and the peeler sensor cable. 3. Take off the top cover of the printer. 4.
  • Page 72 9. Tape the direction label on the top of the H cover with the arrow sign heading toward the opposite of you. H Cover Middle Cover 10. Release the screw on the left bracket of the chassis. 11. Unlatch the print head module. Hook the white roller on the brackets of the chassis, ensuring the long thinner end at the left side.
  • Page 73 17. Guide the sensor cable connector through the hole on the upper left corner of the middle cover. Shaft Screw Dispenser bar White plastic roller Figure 6.7 18. Click the top cover back to the middle cover. 19. Insert the sensor connector into its receptacle on the main logic board of the base housing.
  • Page 74 21. Secure the two screws at the bottom of the base housing. H. Cover Middle Cover 4mm Gap Figure 6.8 OS-2130D & OS-2130DE User’s Manual...

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