Troubleshooting - Jarv Active Motion JRV-TW900-BLK User Manual

TROUBLESHOOTING

Connection issues
• Be sure that your headset is fully charged and
powered on.
• Be sure that the headset is paired with your mobile
phone.
• Be sure that your mobile phone's Bluetooth feature
is activated.
Audio issues
Wireless devices are susceptible to interference that
may a ect audio quality and result in static.
• Make sure there is a direct line of sight between
your earbuds and phone. Avoid placing objects that
can block radio signals, between paired devices.
These include walls, doors, and windows.
• Make sure the distance between your headset and
the paired device does not exceed 33 feet (10m).
•Low battery capacity in your earbuds and mobile
phone may a ect the Bluetooth range.
Note: Low battery capacity in your earbuds and mobile
phone may a ect the Bluetooth range.
Bluetooth Connection issues
If you are experiencing Bluetooth connection issues -
Keep the music device at or above waist level on your
right side, the same side as the headphones antenna
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