Troubleshooting; Getting Help - Tektronix PHASER 240 User Manual

Chapter
8

Getting help

Using the Tektronix Bulletin Board Service
Reaching the Customer Support staff

Troubleshooting

The Tektronix Bulletin Board Service (BBS) is available for direct
downloading of the latest versions of printer drivers, utilities, and files. If
you have a Macintosh or PC, communication software, and modem, you can
call the system and use the menus to locate and download the files
you want.
To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.
For a detailed instruction guide on system requirements, terminal settings,
protocol, modem, how to connect to our BBS, and how to download files,
request a document catalog from HAL or EuroHAL, the Tektronix
automated fax systems. Refer to page 8-2 for instructions on using
these systems.
If your problem is still not resolved after trying the suggestions in this
chapter, call the Tektronix Customer Support Hotline in the United States
Monday through Friday, from 6 AM to 5 PM PST at 1-800-835-6100.
Outside the U.S., contact your reseller or local Tektronix office.
Also, refer to the HAL catalog for articles on using the printer, specific
applications, and computing environments; see page 8-2 for instructions on
using HAL and EuroHAL.
Printing Reference
8-1