Troubleshooting - Dash DOM001 Manual

troubleshooting

While Dash products are durable, you may encounter one or more of the problems
listed below. If the issue is either not solved by the solutions recommended below or not
included on this page, please contact our Customer Support Team at 1-800-898-6970 or
support@storebound.com.
ISSUE SOLUTION
This is normal. During the cooking process, the heating
element will automatically turn on and off to regulate the
The green light on the Omelette
temperature and ensure that the Cooking Surface does not
Maker keeps shutting off.
get too hot or cold. When this occurs, the Indicator Light
turns on and off.
When the Omelette Maker reaches the optimal temperature,
How do I know when the Omelette
the Green Indicator Light will turn on and that means you're
Maker is heated and ready to use?
ready to get cooking!
Carefully dab the Cooking Surface around the meat with a
paper towel or napkin. If there is a lot of juice, remove the
I am cooking meat on the Omelette food from the surface with heat-resistant plastic or silicone
Maker and there is juice on the tongs and set aside. Then, wrap a paper towel around the
Cooking Surface. What do I do? tongs and use this to wipe the Cooking Surface and soak
up the juices. When done, return the food to the Omelette
Maker and continue cooking.
There is no On/Off Button. How To turn on, simply plug in the power cord. When you're
do I turn the Omelette Maker off done cooking, turn off the Omelette Maker by
and on? unplugging it.
16 ∙ troubleshooting
ISSUE SOLUTION
Yes, this is completely normal. When using your Omelette
Maker, always lift and lower the Cover by the Cover Handle.
When using my Omelette Maker,
To prevent personal injury, DO NOT lift the Cover so that
the Cover gets hot. Is this normal?
your arm is over the Cooking Surface as it is hot and may
cause injury. Lift from the side.
There is probably a build-up of burnt food residue on the
Cooking Surface. This is normal, especially when cooking
with sugar. Allow the appliance to cool fully, pour on a little
cooking oil and let sit for 5–10 minutes. Scrub Cooking
After using my Omelette Maker a
Surface with a sponge or soft bristled brush to dislodge
few times, food is starting to stick to
food. Use a damp, soapy cloth to wipe down the Cooking
the surface. What is happening?
Surface. Rinse the cloth and wipe again. If food remains,
pour on cooking oil and let sit for a few hours, then scrub
and wipe clean.
My Omelette Maker is making a If you overfill the Omelette Maker, it will make a sounds
hissing sound while it's cooking. Is as extra steam is released. If using many toppings in your
this normal? omelette, use smaller eggs or only 1 large egg.
Ensure that the power cord is plugged into the power outlet.
The Indicator Light will not turn on
Check to make sure the power outlet is operating correctly.
and the Cooking Surface is failing
to heat.
Determine if a power failure has occurred in your home,
apartment or building.
troubleshooting
troubleshooting ∙ 17