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Washer Troubleshooting Guide - Whirlpool W11114976B Service Data Sheet

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FOR SERVICE TECHNICIAN'S USE ONLY
WASHER TROUBLESHOOTING GUIDE (cont.) NOTE: Always check for error codes first
(pg. 7).
Problem
Won't Drain
Cycle Time
Longer Than
Expected
Poor Wash
Performance
Please reference
Use & Care Guide
Unusual Noise
DO NOT REMOVE OR
Possible Cause
Drain hose incorrectly installed.
Plugged drain hose.
Harness connections.
Drain pump problem.
Drain pump is defective.
User Interface/Control problem.
Oversuds.
Load is unbalanced.
Drain hose incorrectly installed.
Draining slowly.
Water pressure drop.
Oversuds.
Load is tangling.
Incorrect water level.
Clothes wet after cycle
is complete (not water
saturated, but very damp).
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle
selection.
Drain pump starting.
Squealing/buzzing/rattling
during wash or rinse.
Squealing/buzzing/rattling
during spin.
DESTROY
Checks & Tests
The top of the standpipe must be at least 39" (991 mm)
high and no higher than 72" (1.8 m) from the bottom
of the washer. Make sure that drain hose is not sealed
into drain, and that there is an air gap for ventilation.
Check drain hose for obstructions.
Check connections between UI and drain pump.
Check drain pump in Manual Load Test, page 10.
Replace drain pump.
See UI/LED Test, page 10.
1. Verify use of HE detergent.
2. Excessive detergent usage.
Rearrange load evenly in tub.
The top of the standpipe must be at least 39" (991 mm)
high and no higher than 72" (1.8 m) from the bottom
of the washer. Make sure that drain hose is not sealed
into drain, and that there is an air gap for ventilation.
Check for drain hose obstructions.
Results in longer fill time.
1. Verify use of HE detergent.
2. Excessive detergent usage.
Washer not loaded properly.
See "Won't Fill" and "Overfills," page 8.
1. Overloaded washer.
2. Oversuds (see above).
3. Weak suspension.
4. Shifter not moving into position. See Spin Test,
page 10.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. Shifter not moving into spin position. See Spin Test,
page 10.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position. See Spin Test,
page 10.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Refer customer to Use and Care Guide.
This is normal. To reduce the noise, raise the drain hose
to at least 39½" (1 m) above the floor (but not more than
47¼" [1.2 m] above the floor).
Loose belt or pulley. Adjust, tighten, or replace.
Worn bearings/suspension, or load is out of balance.
PAGE 9

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