HP 245 G7 Maintenance And Service Manual
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HP 245 G7 Maintenance And Service Manual

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Maintenance and Service Guide

HP 245 G7 Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP 245 G7

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide HP 245 G7 Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. bound by the terms of the HP End User License Not all features are available in all editions of under license. Intel is a trademark of Intel Agreement (EULA).
  • Page 3 Safety warning notice CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Button and speakers ......................... 10 Special keys ............................
  • Page 6 USB/card reader/power button board ....................49 Display assembly ..........................50 Top cover with keyboard ........................57 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 58 Using Computer Setup ............................58 Starting Computer Setup ........................58 Navigating and selecting in Computer Setup ................... 58 Restoring factory settings in Computer Setup .................
  • Page 7 Backing up information and creating recovery media ..................67 Using Windows tools ......................... 67 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..67 Restoring and recovery ............................68 Restoring, resetting, and refreshing using Windows tools .............. 68 Recovering using HP Recovery media ....................
  • Page 8 viii...

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP 245 G7 Notebook PC Processor AMD® Dual-Core A6-Series Processor: A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1-MB L2 cache, dual core, 15 W AMD Dual-Core A4-Series Processor: A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1-MB L2 cache, dual core, 15 W...
  • Page 10 500 GB, 7200 rpm, 7.0 mm 500 GB, 5400 rpm, 7.0 mm Camera HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Single digital microphone HP Camera - VGA camera, indicator LED, USB 2.0, f2.4 640 ×...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description AC Smart Pin adapter plug Keyboard/pointing Keyboard: devices Full-size, textured, island-style keyboard TouchPad: Image sensor Multitouch gestures enabled Supports Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 3-cell Prismatic/Polymer battery, 41 Whr Supports battery fast charge AC adapter, barrel type: 65 W, Smart, nPFC, standard barrel, 4.5 mm, EM...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Serviceability End user replaceable parts: AC adapter Chapter 1 Product description...

  • Page 13: Getting To Know Your Computer

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Left Side

    Left side Table 2-2 Left-side components and their descriptions Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 16: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 17: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Keyboard area...

  • Page 18: Button And Speakers

    Button and speakers Table 2-6 Buttons and speakers and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to ● initiate Sleep.

  • Page 19: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 20: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-8 Action keys and their descriptions Icon Description...

  • Page 21: Bottom

    Bottom Table 2-9 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 22: Labels

    Locate this information before you contact support. Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 23: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...

  • Page 25: Cables

    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005 (16) Solid-state drive...

  • Page 26: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-3 Display components and their descriptions Item Component Spare part number Hinge cover L44058-001 Display bezel L23181-001 Display panel L48532-001 Hinge Kit (includes left and right hinges) L23194-001 WLAN antenna cable (included in Antenna Kit) Single antenna, for use in models with an HD panel L23158-001 Dual antennas, for use in models with an HD panel L23159-001...

  • Page 27: Mass Storage Devices

    Mass storage devices Table 3-4 Mass storage devices and their descriptions Item Component Spare part number Hard drive cover L23219-001 Hard drive cable L23187-001 Hard drive, 7 mm 1 TB, 5400 rpm 762990-005 500 GB, 7200 rpm 703267-005 500 GB, 5400 rpm 778186-005 Solid-state drive (M.2) 256 GB, SATA-3, TLC...

  • Page 28: Miscellaneous Parts

    For use in the People’s Republic of China L19368-001 For use in Taiwan L19372-001 For use in Thailand L19371-001 For use in the United Kingdom L19373-001 Screw Kit L23220-001 HP HDMI-to-VGA adapter 701943-001 HP USB-to-Gigabit RJ-45 adapter 829941-001 Top load case 679921-001 Chapter 3 Illustrated parts catalog...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 31: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 32: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 33: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 34: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 35: Bottom Cover

    Bottom cover Table 5-1 Spare part description and number Description Spare part number Bottom cover L44057-001 Rubber feet L44059-001 ▲ Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover: Peel the rubber feet off the bottom of the computer (1). Remove the three black Phillips M2.5 ×...
  • Page 36 Starting near the power connector, use a plastic tool (1) to pry the bottom cover up to remove it (2). Reverse this procedure to install the bottom cover. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 37: Battery

    Battery Table 5-2 Spare part description and number Description Spare part number Battery (3-cell, 48 Whr, 4.212 Ahr) L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).
  • Page 38 Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 39: Memory

    Memory Table 5-3 Spare part description and number Description Spare part number Memory module, 8 GB 820570-005 Memory module, 4 GB 820569-005 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
  • Page 40 Gently press down on the module edges until the side retention clips snap into place (3). Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 41: Hard Drive

    Hard drive Table 5-4 Spare part description and number Description Spare part number Hard drive, 1 TB, 5400 rpm 762990-005 Hard drive, 500 GB, 7200 rpm 703267-005 Hard drive, 500 GB, 5400 rpm 778186-005 Hard drive cover L23219-001 Before removing the hard drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).
  • Page 42 If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 43: Solid-State Drive

    Solid-state drive Table 5-5 Spare part description and number Description Spare part number 256 GB, SATA-3, TLC L23223-001 128 GB, SATA-3, TLC L23222-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).

  • Page 44: Wlan Module

    WLAN module Table 5-6 Spare part description and number Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1×...

  • Page 45: System Board Hook

    System board hook Table 5-7 Spare part description and number Description Spare part number System board hook L23206-001 NOTE: Located under the battery, a black plastic piece fits around the screw boss next to the memory modules. This “hook” is unsecured and can fall out if you tilt the computer. Use the following image to determine where the hook is properly installed.

  • Page 46: Speakers

    Speakers Table 5-8 Spare part description and number Description Spare part number Speaker Kit L23221-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).

  • Page 47: Touchpad Button Board

    TouchPad button board Table 5-9 Spare part description and number Description Spare part number TouchPad button board L23197-001 TouchPad button board bracket L23193-001 TouchPad button board cable L23185-001 Before removing the TouchPad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).

  • Page 48: Fan

    Table 5-10 Spare part description and number Description Spare part number L23189-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27). Remove the battery (see Battery on page 29).

  • Page 49: Heat Sink Assembly

    Heat sink assembly Table 5-11 Spare part description and number Description Spare part number Heat sink for use in models with AMD Ryzen processors L23191-001 Heat sink for use in models with AMD A6 processors L23385-001 Heat plate for use in fanless models with AMD E2-9000e processors L23384-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly...
  • Page 50 Thoroughly clean the thermal material from the surface of the heat sink (1) and associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: In the order indicated on the heat plate, remove the four Phillips M2.0 ×...
  • Page 51 Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.

  • Page 52: Touchpad Module

    TouchPad module Table 5-12 Spare part description and number Description Spare part number TouchPad module L22586-001 TouchPad module cable L23184-001 Before removing the TouchPad module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).

  • Page 53: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 5-13 Spare part description and number Description Spare part number System board with integrated processor: AMD Ryzen 5-2500U processor L23394-xx1...
  • Page 54 Remove the black Phillips M2.0 × 3.0 screw (1), and the four silver Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 55 Lift the left side of the system board (1), and then remove it from the computer (2). Reverse this procedure to install the system board. When installing the system board, first insert the bottom (side closest to the display hinge cover) down and into the computer.

  • Page 56: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Table 5-14 Spare part description and number Description Spare part number Power connector cable L23188-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).

  • Page 57: Usb/Card Reader/Power Button Board

    USB/card reader/power button board Table 5-15 Spare part description and number Description Spare part number USB/card reader/power button board L23196-001 USB/card reader/power button board cable L23186-001 Before removing the USB/card reader/power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26).

  • Page 58: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover (see Bottom cover on page 27).
  • Page 59 Separate the display from the computer (3). Remove the display assembly subcomponents: If it is necessary to replace the display bezel: If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 60 Detach the camera module (1) from the display back cover. (The module is attached with double- sided adhesive.) The HD camera module is available using spare part number L23237-001. The VGA camera module is available using spare part number L23238-001. Disconnect the cable (2) from the camera/microphone module.
  • Page 61 Disconnect the display panel cable (3) from the display panel. Remove the display panel. The raw display panel is available using spare part number L48532-001. If it is necessary to replace the hinge cover, use a plastic, non-marking tool to pull up on the side of the hinge cover (1), and then remove it (2).
  • Page 62 When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover (1), and then start from above and rotate the cover downward onto the hinges (2). Make sure the clips snap into place along the bottom of the display cover. If it is necessary to replace the display hinges: Remove the six Phillips M2.5 ×...
  • Page 63 Remove the display panel cable (2). The display panel cable is available using spare part number L23182-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the retention clips and routing channel built into the side of the display enclosure (1).
  • Page 64 The display rear cover is available using spare part number L44056-001. Reverse these procedures to reassemble and install the display assembly components. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 65: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. Table 5-16 Spare part description and number Description Spare part number Top cover with keyboard for use in India L44060-D61 Top cover with keyboard for use in Latin America L44060-161 Top cover with keyboard for use in Taiwan L44060-AB1...

  • Page 66: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 67: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 68: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 69: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 70: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 71: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 72: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 73: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 74 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 75: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 76: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 77: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Length 234.0 mm 9.21 in Width 335.0 mm 13.19 in Height 19.9 mm 0.78 in Weight With solid-state drive or eMMC 1509.4 g 3.3 lbs With hard drive 1545.7 g 3.4 lbs With solid-state drive and hard drive 1554.0 g...

  • Page 78: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution HD: 1366 × 768 Surface treatment Anti-glare Brightness 220 nits Viewing angle Backlight Aspect ratio 16:9 Display panel interface M.2 SATA solid-state drive specifications Table 9-3 Solid-state drive specifications 128-GB*...

  • Page 79: Hard Drive Specifications

    Hard drive specifications Table 9-4 Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.0 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec...

  • Page 80: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 81 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number South Korea Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 82: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 83 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 84: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 85 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 86: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 87: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 88: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 89: Index

    Index bottom cover display bezel AC adapter and battery light, removal 27 removal 51 identifying 5 spare part number 17, 27 spare part numbers 18, 51 AC adapter, spare part numbers 20 buttons display cable, spare part number 18 action keys left TouchPad 8 display components 7 airplane mode 12...
  • Page 90 72 camera 7 Hinge Kit power lights, identifying 6 caps lock 9 spare part number 18 power requirements, product drive 6 HP PC Hardware Diagnostics UEFI description 3 mute 9 downloading 64 processor 1 power 6 starting 64 product description...
  • Page 91 71 creating using HP Cloud Recovery solid-state drive 70 webcam/microphone module Download Tool 67 static electricity 23 removal 51 creating using Windows tools 67 Sure Start Windows regulatory information using 61 backup 67 regulatory label 14...

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