Sony WF-SP900 Help Manual page 151

Help Guide
Wireless Stereo Headset
WF-SP900
The sound skips frequently.
Do not cover the player with your hands while the Bluetooth connection is active.
Set the player to the "Priority on Stable Connection" mode. Use Sony | Headphones Connect to change the wireless
playback quality setting.
Remove any obstacles between the antenna of the Bluetooth device and the built-in antenna of the player. The
antenna of the player is built into the part (
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
There is a human body between the player and the Bluetooth device.
Position the Bluetooth device in the same direction as the antenna of the player to improve the Bluetooth
communications.
There is an obstacle, such as metal or a wall, between the player and the Bluetooth device.
You are using the player and the Bluetooth device in an area with a wireless LAN, where a microwave oven is
being used, where there are electromagnetic waves, etc.
The situation may improve if you change the wireless playback quality settings or lock the wireless playback mode to
SBC on the transmitting device. For details, refer to the operating instructions for the transmitting device.
Bluetooth devices and Wi-Fi (IEEE802.11b/g/n) use the same frequency (2.4 GHz). If you use the player near a Wi-Fi
device, microwave interference may occur and cause noise or audio dropout, or disable the communications. In this
case, try the following solutions.
Use the player at least 10 meters (32.8 feet) away from the Wi-Fi device.
If you use the player within 10 meters (32.8 feet) of a Wi-Fi device, turn off the Wi-Fi device.
Keep the player and the Bluetooth device as close to each other as possible.
If you are enjoying music from a smartphone, you may improve the situation by shutting down unnecessary
applications or restarting the smartphone.
You may improve the situation by updating the smartphone OS to the latest version.
The sound may skip while you search for surrounding Bluetooth devices on the Bluetooth setting screen of the
smartphone. Stop searching to improve the situation.
The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications.
).
4-740-674-12(1) Copyright 2018 Sony Corporation
151