Troubleshooting - Machfu i-ALERT Series Installation Manual

i-ALERT® Gateway Installation Guide

3.1 Troubleshooting

I don't have an i-ALERT Ai Platform PRO Account
To view your i-ALERT enabled sensors online via the i-ALERT Gateway you must have a PRO account. If you do not
have a PRO account contact us at
instructions to upgrade your account to Ai PRO.
I have logged into my i-ALERT Ai PRO account and I don't see my i-ALERT sensors.
The i-ALERT Ai Platform will only show you i-ALERTs that are registered
to your account.
Make sure to complete the i-ALERT registration process during

configuration of the i-ALERT sensor.
When logged into the i-ALERT Ai Platform make sure you are

looking at the correct account.
If you are not sure who the sensors is registered to and need

assistance contact us at
ALERT sensor serial number located on the bottom of the i-
ALERT sensor.
How do I know the i-ALERT Gateway is communicating properly?
With a personal computer or mobile device make sure you are in wireless range of the gateway. Go to

the Wi-Fi settings on your device and look for a network with the SSID i-ALERT Gateway MXXXXXXX.
Connect to this Network and enter in the user password provided at the top of page. For misplaced

passwords please contact support@i-alert.ai.
Once connected to the WI-FI network open a browser and in the

address bar type https://192.168.100.1:8443/itt. The user will be
directed to the gateway login page.
Sign in to the gateway login page with:

Gateway Status Page:

sales@i-alert.ai or log into your i-ALERT account at
support@i-alert.ai
i-ALERT
Username:
Password: i-ALERT
with a picture of i-
www.i-alert.ai and follow the
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