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Service Manual Model XHD23L/XHD23G XHD26L/XHD26G XHD28L/XHD28G Part Number 6909940XXX 6909850XXX 6909970XXX IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this firebox. For your safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
NOTE: Procedures and techniques that are considered important enough to emphasize. CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment. WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death. www.dimplex.com...
Touch Panel and Remote Controls The manual controls for the Dimplex Electric Fireplace are located on the front panel. When not activated, the icons are not visible. Touch the control panel to the right side of the white line to activate the icons.
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• Theme t2 - Red Highlights (flame base red/orange) • Theme t3 - Blue Highlights (flame base blue) Color XHD28G, XHD26G or XHD23G (Media Unit) themes: • Theme t0 - Midnight Mode • Theme t1 - Media White • Theme t2 - Media red/orange flickering •...
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Icon Function Description Press to change the flame and logs brightness. Display will show b3, b1, b2 respectively. Brightness • High • Low • Medium Press to turn the flame effect On. Press again to turn the flame effect Off. Flame Press multiple times to change the sleep timer by 0.5 hr from 0.5 hr to 8 hr before turning off.
NOTE: When reinstalling the base panel, align the 2 middle screw holes on each side of the logset/media tray with the corresponding holes on the base panel to ensure that the logset or media tray are properly af- fixed. (Figure 4) www.dimplex.com...
Main Control Board Replacement 4. Carefully lay the fireplace on its back. 5. Remove the bottom panel and set it aside. Tools Required: Phillips head screwdriver Pliers NOTE: On the XHD28G, the media bed lights are attached to this bottom panel. You can disconnect WARNING: If the firebox was operating prior to these lights to have better access to the components in servicing, allow at least 10 minutes for the heating...
2. Locate and disconnect the connection from the yellow wire from the new flicker motor with the yellow touchpad to the main control board. wire cut from the old flicker motor. 3. Remove screws on either side of the touchpad to release it. (Figure 3) www.dimplex.com...
Flame LED Strip Replacement 8. Secure the wire connector by crimping the 3M symbol with pliers. Pull on both wires to ensure a strong Tools Required: Phillips head screwdriver connection. WARNING: If the firebox was operating prior to 9. Repeat the process for the 4 remaining wires, ensuring servicing, allow at least 10 minutes for the heating that all wires are paired by colour in each connector.
Rubber grommet Thermistor other. Flicker rod 3. Connect the new cable, and orient the log set along the LED holder Retaining bracket base of the fireplace. Flicker motor 4. Reassemble the firebox. www.dimplex.com...
Troubleshooting Guide PROBLEM CAUSE SOLUTION General Additional appliances may exceed the current rating of the circuit breaker Improper circuit current rating or fuse. Plug unit into another outlet Circuit breaker trips or fuse blows or install unit on a dedicated 15 amp when unit is turned on circuit.