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Hardware installation
Troubleshooting
This section describes some common troubleshooting topics:
FIM-7920E does not startup
Positioning of FIM-7920E mounting hardware and a few other causes may prevent a FIM-7920E from starting up
correctly.
Power sliders and module levers not fully closed
If the power sliders or module levers are damaged or positioned incorrectly, the FIM-7920E may not start up. Make sure
the sliders are fully closed and the levers are correctly aligned, fully inserted, and locked and the secure screws are
tightened.
Firmware problem
If the FIM-7920E is receiving power and the sliders and levers are fully closed, and you have restarted the chassis and
the FIM-7920E still does not start up, the problem could be with FortiOS. Connect to the FIM-7920E console and try
cycling the power to the board. If the BIOS starts up, interrupt the BIOS startup and install a new firmware image. See
your FortiGate-7000 chassis system guide for information about accessing and installing firmware on individual
modules.
If this does not solve the problem, contact Fortinet Technical Support.
FIM-7920E status LED is flashing during system operation
Normally, the FIM-7920E Status LED is off when the FIM-7920E is operating normally. If this LED starts flashing while
the module is operating, a fault condition may exist. At the same time the FIM-7920E may stop processing traffic.
To resolve the problem you can try removing and reinserting the FIM-7920E in the chassis slot. Reloading the firmware
may also help.
If this does not solve the problem there may have been a hardware failure or other problem. Contact Fortinet Technical
Support for assistance.
FIM-7920E Processing Module Guide
24
Fortinet Technologies Inc.
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