Introduction; Technical Support; Return Material Authorization (Rma) - Hochiki FireNET L@titude Series Information Manual

INTRODUCTION

Technical Support

For technical support, contact Hochiki America at 800.845.6692 or technicalsupport@hochiki.com. Hochiki
technical support is available Monday through Friday, 7:00AM to 5:00PM, PST.
Prior to contacting technical support, have the following information available:
Product part number
n
Purchase order or order number
n
Product serial number
n
Current function of the product
n
Expected function of the product
n
Installation of the product
n

Return Material Authorization (RMA)

Contact Technical Support to obtain an RMA for any product to be returned. Returns will not be accepted
without an accompanying RMA number. An RMA number is assigned when:
Tech Support acknowledges a possible product failure.
l
A product was damaged during shipping
l
An incorrect product was shipped
l
An order was placed using an incorrect part number *
l
An order was placed using an incorrect part quantity *
l
An order is no longer required *
l
* Restocking fees may apply.
All returned products are tested to confirm operating failures experienced in the field. If the product is found to be
functional, contractors must absorb expenses for return shipping, as well as the cost and shipping of the
advanced replacement product.
Prominently display the RMA number on all packages sent for return. Ship all return products to:
Attention: RMA # _____________
Hochiki America
Hochiki America Corporation
FireNET L@titude Network Vision Annunciator Information
Guide
Version 1.03 | May 2019 | MAN-1434HA
Introduction
Page 4