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After-sales service
Before contacting our after-sales service
1. See if you can solve the problem yourself by referring to the "Troubleshooting" section.
2. Switch the hob off and on again to see if the problem persists.
If the fault persists after you have carried out the checks listed above, contact your nearest after-
sales service.
Always provide:
• A brief description of the fault
• The type of product and the exact model
• The service number (the number after the word "Service" on the rating plate) on the underside of
the appliance (on the metal plate).
• Your full address
• Your telephone number.
If repairs are required, please contact an authorised after-sales service centre (to guarantee that original
spare parts will be used and that repairs will be carried out correctly). Spare parts are available for 10
years.
Power setting table
Power setting
Boost Heating quickly
Max. power
8-9
7-8
High power
6-7
4-5
Medium power
3-4
2-3
1-2
Low power
1
Zero
OFF
power
PLEASE NOTE:
Do not use pans larger than 24 cm in diameter when cooking foods that cook quickly and require even
heat distribution (e.g. pancakes) on the 28 cm double cooking zone (where present). Use the smaller
diameter single zones for delicate cooking (e.g. melting chocolate or butter).
Type of cooking
Ideal for rapidly increasing the temperature of food or cooking liquids and
boiling water quickly
Frying, boiling
Ideal for browning, starting to cook, frying frozen products, rapid boiling
Browning, sautéing,
Ideal for sautéing, maintaining a vigorous boil, cooking and grilling (for a
boiling, grilling
short period of time, e.g. 5-10 minutes)
Browning, cooking,
Ideal for sautéing, maintaining a moderate boil, cooking and grilling (for a
stewing, sautéing,
medium period of time, e.g. 10-20 minutes), preheating accessories
grilling
Cooking, stewing,
Ideal for stewing, maintaining a gentle boil, cooking (for a long period of
sautéing, grilling
time) and creaming pasta
Ideal for recipes with a long cooking time (rice, sauces, roasts, fish), with
liquids (e.g. water, wine, broth, milk) or for creaming pasta
Cooking, simmering,
thickening, creaming
Ideal for recipes with a long cooking time (quantities under 1 litre: rice,
sauces, roasts, fish) or with liquids (e.g. water, wine, broth, milk)
Ideal for softening butter, gently melting chocolate, thawing small
products and keeping just-cooked food warm (e.g. sauces, soups,
Melting, defrosting,
minestrone)
keeping food warm,
Ideal for keeping just-cooked food warm, for creaming risottos and for
creaming
keeping serving dishes warm (with an accessory suitable for induction
cooking)
Hob in standby mode or off (possible residual heat from cooking,
Support surface
indicated by an "H")
Setting use
(cooking type and habits)
16
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