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WARRANTY
This product was produced with the utmost care and was thoroughly tested before it left the factory. Therefore, we
provide a warranty period of 24 months from the date of purchase for this product. Promed products conform to
their description and the relevant specifications; it is your responsibility to ensure that the product which you have
purchased is designed for your intended use.
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In the event of material defects and/or manufacturing errors which appear during proper use and are detected
during the warranty period, we will replace all defective parts of the product free of charge within the warranty
period, including the labour costs for warranty repairs.
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The warranty does not cover:
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Normal wear on the product
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Defects which were caused during transportation or storage of the product
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Defects or damage which were caused through improper use or inadequate maintenance
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Damage resulting from disregarding the notes in the operating manual
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Damage resulting from modifications to the product which were not carried out by Promed.
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Damage caused by sharp objects or as a result of torsion, compression, being dropped, an abnormal
impact or other actions which are beyond Promed's reasonable control.
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Parts which are subject to wear (e.g. moving parts such as ball bearings, etc., fasteners, etc.) are
generally excluded from the warranty.
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A claim under the warranty is not enforceable if:
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the product is not sent back in its original packaging or in adequately secure packaging;
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it has been modified or repaired by a person or company other than Promed or one of Promed's
authorised dealers;
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the product has been repaired using parts which are not approved by Promed;
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the serial number / LOT number of the product has been removed, deleted, changed or made illegible.
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For reasons of hygiene, any products which have been exposed to direct contact with a body or with
bodily fluids (e.g. blood) must be packaged in an additional plastic bag before they are sent back. In
this case, a specific note of this situation must be made in the package or in the accompanying documents.
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For components or products which are replaced during the warranty period, a warranty is only provided for the
remainder of the original warranty period; provided that the product or part replacement was carried out by
Promed or one of Promed's authorised dealers.
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The warranty period begins on the day of purchase. Claims under the warranty must be established within the
warranty period. Complaints arising after the expiry of the warranty period cannot be considered.
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Under these warranty conditions, the warranty shall only apply if the date of purchase can be proven
by means of a sales receipt or similar.
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We reserve the right to make technical and visual changes as well as changes to the features.
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This warranty is only valid and enforceable in the country in which it was purchased by the original buyer,
provided that it was Promed's intention that the product should be offered for sale in this country. This warranty
is also enforceable in any country within the European Economic Area in which Promed has an authorised
importer or sales partner. Depending on each country, specific and differing warranties and guarantees may be
applicable owing to the particular applicable legislation. These legal provisions are neither excluded nor limited
by these warranty conditions. To the extent permissible under national law, the warranty period shall not be
extended, renewed or otherwise affected by any subsequent resale, repair or replacement of the product.
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The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.
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Our warranty conditions do not affect the seller's legal warranty obligation.
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To the fullest extent possible under the applicable mandatory legislation, these warranty conditions
constitute your sole and exclusive legal remedy and shall apply in place of any other express or implied warranty
conditions. Promed is not liable for any unusual, incidental, punitive or consequential damages including, but
not limited to loss of profits, loss of use, loss of revenue, costs of replacement equipment or facilities, third party
insurance claims, and damage to property which are the result of the purchase or use of the product or occur
owing to a breach of warranty, a breach of contract, negligence, product defects or any other legal or statutory
circumstances, even though Promed was aware of the possibility of such damages. Promed is not liable for
any delay in warranty claims.
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Promed cannot be held liable for any possible translation errors.
The following information is essential for smooth processing:
1. Original proof of purchase/receipt or dealer's stamp with date of purchase
2. Defect discovered
3. Product designation / type / serial/batch number
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