Troubleshooting - Pentair FLECK 5800 Service Manual

TROUBLESHOOTING

Problem
Valve constantly Error in programming has caused
regenerates a regeneration loop condition in the
Error Alerts
NOTE: An Error Alert appears on the Home screen if an error condition is detected. Press the Error Alert button
error message.
NOTE: Most error alerts are cleared at regeneration. If the error persists following a regeneration attempt the appropriate
reset and recovery procedure below or contact technical support.
Error Screen
App Display
Display
Motor Stall
Motor Run-On
No changes
Motor stall
detected in the
optical sensor for 6
seconds
Optical Sensor
Undesired change
Optical sensor
detected in the
optical sensor
Flow meter error
Flow meter
Continuous Flow
Over current
Motor over current Over current
detected
Flow meter error
No flow detected Flow meter
No regeneration for No regen
100 days 100 day
Service Interval Service Interval
No Salt Detect
(international No Salt Detect
version only)
Emergency Regen Emer Reg
Occurred Occur
IOT Conn
Failure
Offline
Cause
Disconnect the motor from the control circuit board (see "WIRING DIAGRAM" on
page 43 for location on circuit board). A Motor Stall error will occur, allowing
control. access to Master Settings. Navigate to the Valve screen and check Regen Type
settings. Ensure that the value for Capacity is larger than the value for Hardness,
and save settings.
If the error continues to occur, unplug the unit, put it into bypass and contact
technical support.
Cause
Unplug the unit and plug back in. Allow the control to attempt to find position
again.
No state changes in Verify the optical sensor is in place with the wires connected to the circuit
the optical sensor board. Verify the motor and drive train components are in good condition and
are detected for six assembled properly. Check the valve and verify that the piston travels freely.
seconds. Replace/reassemble the various components as necessary.
Plug the unit back in and observe its behavior. If the error reoccurs, unplug
the unit, put it into bypass and contact technical support.
An undesired optical
Non-critical error. Extra optical sensor pulse detected. Press the
sensor state change
Regeneration button to advance motor to clear error.
occurred.
The flow meter has
Error will clear when flow to meter drops below 0.5 GPM or 1 LPM. If
reported continuous
continuous flow is expected, turn plumbing leak detection off in Master
flow for more than 24
Settings.
hours.
Attempt to perform a manual regeneration. If error continues, call technical
Motor drew too much
support.
current
Error will clear when a flow pulse is detected. Check to ensure meter cable is
No flow has been
properly installed and meter spins freely. Clear meter of debris if necessary. If
detected for 7 days.
error continues, call technical support.
The valve has not
regenerated in more Initiate a regeneration.
than 100 days.
Service Interval timer From within Master Settings, navigate to the Assistance/Mainten. Interval
has expired. screen and set a new Service Interval time.
When chlorine
generator is on but Error will clear if salt is added to the brine tank and a manual regeneration is
does not read salt from performed.
the chlorine generator.
Over 105% of the total Error will clear when regeneration occurs. When the Emergency Regen is
capacity (e.g., volume enabled, the Emergency Regen Occurred error alert will display to let the
plus reserve) has been user know an Emergency Regen Occurred. Repeated Emergency Regen may
depleted indicate an undersized system.
XTRI & IOT Board
Remove data cable. Reset IOT Board by reset button on top, then plug data
Communication not
cable back in.
working
WiFi Connection has
been disrupted for Verify WiFi is not experiencing any issues.
more than 60 minutes
Correction
Reset and Recovery
FLECK 5800/5810/5812 XTR I Service Manual • 17
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