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Section 9 – Help & Troubleshooting
HOW TO USE ON-LINE HELP
The software contains On-Line Help for
specific tool screens, functions, and
error messages. When the icon (
appears in the upper right-hand corner
of the display, On-Line Help is available.
To enter On-Line Help, press the HELP
key. For the screen above, the help
message would look like this
The text in On-Line Help screens are in
CAPITAL LETTERS. This is an
indication that you are viewing On-Line
Help screens and not screens
associated with a function of the
Function List.
Some messages are longer than one screen. Use the UP/DOWN arrow keys
to scroll through the screens.
To exit On-Line Help and return to the original screen, press the BACK key.
SCAN TOOL DOES NOT POWER UP
Review the "Safety Precautions" before troubleshooting.
If the tool will not power up, communicate with your vehicle's PCM, pass Tool
Self-Tests, or functions incorrectly in any other way, then try these
Troubleshooting Tips below before consulting Actron.
Though the tool requires at least 6.5V to power up, the vehicle's control
modules require a minimum of 8 volts to power up and operate.
Check the following:
Using Non-OBD II Adapter Cables
The cigarette lighter adapter is hooked up. Make sure the cigarette
lighter end is firmly held in the cigarette lighter socket.
Verify that the vehicle's cigarette lighter fuse is OK. Some vehicles must
have the key on for the cigarette lighter socket to be on.
Using J1962 (OBD II) or Chrysler LH Adapter Cable
Make sure the scan tool's DLC is connected correctly to the vehicle's
DLC. Verify the pins are clean and fully seated in the DLC.
At least 8.0 volts (V) must be present between the power and ground
pins to power the computer module(s) and communicate.
Use the following flowchart to troubleshoot the problem.
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 9 – 1
Operating Error. ?
Check Connections!
?
)
Try Again?
<Yes>
RECHECK FOLLOWING:
1.IGNITION KEY ON?
2.HOOKUP TO VEHICLE [
TEST CONNECTOR OK?
5.TEST CONNECTOR TO
COMPUTER WIRING OK? ]
6.COMPUTER POWER/
GROUND CIRCUITS OK?
No
9
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