Troubleshoot a problem
Scanning takes too long or freezes the computer
Action
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Cannot send the scanned card
Try one or more of the following:
Make sure that the e‑mail address is correct
Make sure that the printer is connected to the network
For more information, see
Adjusting scanner registration
1
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
2
Touch Print Quick Test.
3
Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration.
4
Touch Copy Quick Test.
5
Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are different from the original document, then adjust Left Margin and
Top Margin.
6
Repeat
step 4
and
Adjusting ADF registration
1
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration
2
Touch Print Quick Test.
3
Place the Print Quick Test page on the ADF tray.
4
Touch Front ADF Registration or Rear ADF Registration.
Notes:
•
To align Front ADF Registration, place the test page faceup, short edge first into the ADF.
•
To align Rear ADF Registration, place the test page facedown, short edge first into the ADF.
5
Touch Copy Quick Test.
"Checking the printer connectivity" on page
step 5
until the margins of the Copy Quick Test page closely match the original document.
Yes
No
Contact
customer
The problem is
support.
solved.
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