Troubleshooting; Troubles And Solutions - Sony BRAVIA FW-85BZ35F Reference Manual

Troubleshooting

General troubleshooting for issues like:
black screen, no sound, frozen picture, LCD
Monitor does not respond, or network is
lost, do the following steps.
1
Restart your LCD Monitor by pressing the
power button on the remote control until
a message appears. The LCD Monitor will
restart. If the LCD Monitor does not
recover, try unplugging the LCD Monitor
from the AC power cord for two minutes
and then plug it in again.
2
Refer to the Help menu by pressing HELP
on the remote control.
3
Connect your LCD Monitor to the Internet
and perform a software update.
4
Visit Sony support website (information
provided on the front cover).
5
Perform the factory data reset. Refer to
"How to reset the LCD Monitor to factory
settings" (page 15).
When [A new TV system software update
is available...] message is displayed.
Sony strongly recommends you to update
the LCD Monitor software by selecting
[Update Now]. These software updates
improve your LCD Monitor performance or
add new features.
The following screen with [Updating...] will
appear and the illumination LED flashes
white while software is updating.
Updating...
Do not unplug the AC power cord during
the software update. If you do, the software
update may not finish completely, and it
may cause a software malfunction.
Software updates can take up to 15
minutes.
When you plug in the LCD Monitor, the
LCD Monitor may not be able to turn on
for a while even if you press the power
button on the remote control or the LCD
Monitor.
It takes time to initialize the system. Wait
for about one minute, then operate it
again.
How to reset the LCD Monitor to factory
settings
WARNING: The reset will clear all of your
customized settings including the parental
lock setting.
• Turn on the LCD Monitor. You can reset
the LCD Monitor to factory settings by
pressing HOME, then select [Settings] t
[Storage & reset] t [Factory data reset].
• To force factory data reset, unplug the AC
power cord. Press and hold both  and –
buttons on the LCD Monitor, then plug in
the AC power cord. Release both buttons
when the illumination LED blinks in green.
• For security purposes, be sure to remove
all personal and account information
before discarding, selling or passing your
LCD Monitor to someone else by:
unlinking/unregistering, signing out of
and deactivating all network services as
well as factory reset the LCD Monitor.

Troubles and Solutions

When the illumination LED is flashing in
red.
• Count how many times it flashes (interval
time is three seconds).
Reboot the LCD Monitor by disconnecting
the AC power cord from the LCD Monitor for
two minutes, then turn on the LCD Monitor.
If the problem persists, disconnect the AC
power cord, and contact Sony Customer
Support (information provided on the front
cover) with the number of times the
illumination LED flashes.
The remote control does not function.
• Replace the batteries.
The restricted profile password has been
forgotten.
• Perform the force factory data reset. Refer to
"How to reset the LCD Monitor to factory
settings" (page 15).
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