Contents 1 Before working inside your computer..................... 7 Before you begin ...................................7 Safety instructions.................................7 Recommended tools................................8 2 After working inside your computer....................9 3 Removing the battery........................10 Procedure....................................10 4 Replacing the battery........................11 Procedure....................................11 5 Removing the optical drive......................12 Prerequisites..................................
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Post-requisites..................................24 13 Removing the memory module....................25 Prerequisites..................................25 Procedure..................................... 25 14 Replacing the memory module....................26 Procedure..................................... 26 Post-requisites..................................26 15 Removing the wireless card....................... 28 Prerequisites..................................28 Procedure..................................... 28 16 Replacing the wireless card......................29 Procedure..................................... 29 Post-requisites..................................30 17 Removing the power-button board....................31 Prerequisites..................................
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Post-requisites..................................39 25 Removing the heat-sink assembly....................40 Prerequisites..................................40 Procedure..................................... 40 26 Replacing the heat-sink assembly....................42 Procedure..................................... 42 Post-requisites..................................42 27 Removing the fan........................43 Prerequisites..................................43 Procedure..................................... 43 28 Replacing the fan........................45 Procedure..................................... 45 Post-requisites..................................45 29 Removing the system board...................... 46 Prerequisites..................................
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44 Replacing the display hinges...................... 73 Procedure..................................... 73 Post-requisites..................................73 45 Removing the palm rest......................74 Prerequisites..................................74 Procedure..................................... 74 46 Replacing the palm rest......................76 Procedure..................................... 76 Post-requisites..................................76 47 Flashing the BIOS........................77 48 Getting help and contacting Dell....................78 Contents...
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Press and eject any installed card from the media-card reader. Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe Before working inside your computer...
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, and cables you removed before working on your computer. 3.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1. Close the display and turn the computer over.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure 1. Close the display and turn the computer over.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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5. Open the latch and disconnect the keyboard cable from the system board. 1. latch 2. keyboard cable 3. keyboard 4. palm-rest assembly 6. Lift the keyboard, along with the cable, off the palm-rest assembly. Removing the keyboard...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
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3. Close the display and turn the computer over. 4. Remove the screws that secure the base cover to the palm-rest assembly. 1. screws (13) 2. base cover 3. palm-rest assembly 5. Using your fingertips, gently pry the base cover off the palm-rest assembly. 1.
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1. base cover 2. optical-drive interposer 3. tabs (2) 4. optical-drive cable Removing the base cover...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
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1. hard-drive assembly 2. interposer 5. Remove the screws that secure the hard-drive bracket to the hard drive and lift the hard-drive bracket off the hard drive. 1. screws (4) 2. hard-drive bracket 3. hard drive Removing the hard drive...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Topics: •...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
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4. Replace the battery. Replacing the memory module...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites...
3. antenna cables (2) 4. notch 5. tab 6. wireless-card slot Post-requisites 1. Follow the procedure from step 3 to step 7 in “Replacing the base cover”. 2. Replace the keyboard. 3. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
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4. Peel the tape that secures the power-button board to the palm-rest assembly. 5. Remove the screw that secures the power-button board to the palm-rest assembly. 6. Note the power-button board cable routing and peel it off the palm-rest assembly. 7.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
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5. system board 3. Lift the heat-sink assembly off the system board. 4. Remove the fan. Removing the heat-sink assembly...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
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1. fan 2. tape 3. fan cable Removing the fan...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
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1. latch 2. power-button board cable 3. touch-pad cable 4. latch 4. Close the display and turn the computer over. 5. Remove the screw that secures the wireless-card bracket to the system board. 6. Remove the screw that secures the display hinge to the system board. 7.
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1. screw 2. display hinge 3. speaker cable 4. screw 5. wireless-card bracket 8. Lift and hold the speaker to release the system board from the palm-rest assembly. 9. Carefully lift the system board from the inner edge and release the ports from the slots on the palm-rest assembly. 10.
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3. palm-rest assembly 4. speaker 11. Peel the tape that secures the I/O-board cable to the system board. 12. Open the latch and disconnect the I/O-board cable from the system board. 13. Disconnect the power-adapter port cable from the system board. 14.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
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3. palm-rest assembly 2. Remove the screws that secure the touch-pad bracket to the touch pad. 3. Peel the tape that secures the touch-pad bracket to the touch pad. 4. Open the latch and disconnect the touch-pad cable from the touch pad. 1.
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1. touch pad 2. palm-rest assembly Removing the touch pad...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites 1.
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1. palm-rest assembly 2. screw 3. power-adapter port 4. power-adapter port cable Removing the power-adapter port...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure...
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1. display hinge 2. screws (2) 3. antenna cables (2) 4. routing guides (2) 5. display cable 6. palm-rest assembly 4. Open the palm-rest assembly. 1. palm-rest assembly 2. display assembly 5. Carefully lift the palm-rest assembly, at an angle, off the display assembly. Removing the display assembly...
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1. palm-rest assembly 2. display assembly 6. Place the display assembly on a clean, flat surface. 1. display assembly Removing the display assembly...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure...
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1. screws (4) 2. display panel 3. display back-cover 3. Peel the tape that secures the display cable to the display back-cover. 4. Open the latch and disconnect the display cable from the display back-cover. 5. Lift the display panel off the display back-cover. 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure...
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1. display back-cover 2. camera 3. plastic scribe 4. camera cable Removing the camera...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure 1.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm rest on a clean and flat surface.
You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on the computer. 2. Go to www.dell.com/support. 3. Click Product Support, enter the Service Tag of your computer and click Submit.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...