Sending Items For Repair - NRG Systems Hybrid XT Vane Product Manual

NRG Product Manual
Hybrid XT Vane

SENDING ITEMS FOR REPAIR

INTERNATIONAL CUSTOMERS
Contact NRG Systems by phone, email, or through our website to obtain an RMA number (Return
Material Authorization). Write the RMA number clearly on all shipping cartons.
Tel: 802-482-2255
email: support@nrgsystems.com
website: https://www.nrgsystems.com/technical-support
2. Send your item to NRG Systems "Delivery Duty Paid" (see address below) using a door-to-door
courier service such as UPS, FedEx, or DHL. If the repair is not urgent, please send your package by
Airmail. (Courier services deliver the package directly to us, customs cleared.)
NRG Systems will not accept packages shipped Freight Collect or with Collect charges.
If NRG Systems refuses the shipment, the courier service will charge your account return freight charges.
DO NOT send return items by direct or consolidated air freight service with an airline.
The cost for air freight may seem lower than the courier service, but air freight costs do not include
customs clearance, airport handling, break bulk fees, and inland delivery to NRG Systems.
3. Attach a Commercial Invoice to the carton. The Commercial Invoice should include the following
information:
Name and address of the shipper.
NRG Systems' complete address and telephone number as the consignee.
Description of the items being returned.
Quantity of each item being returned.
Value for customs / insurance (purchase price or replacement cost).
Number of cartons with respective weights and dimensions.
Please include the following statement to avoid paying US import duties:
"These items are being returned to their U.S. manufacturer. Country of manufacture and origin is USA,
HTS CODE 9801.00.1012."
4. Pack your repair item in a sturdy packing carton. Tag each item with a brief description of the
problem.
HybridXT_Vane_Manual
Rev 13.0
Fax: 802-482-2272
support@nrgsystems.com | Page 20
7 February 2017