Troubleshooting - Keurig K-Duo Plus Use & Care Manual

Troubleshooting

Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the brewer entrance needle. Refer to the Entrance
Needle care instructions.
• Carafe brewing - The maximum capacity for regular ground
coffee is 15 tablespoons and 12 tablespoons for decaf.
Exceeding this amount may cause overflow.
Brewer Will Not Brew
• After placing the K-Cup® pod in the K-Cup® pod holder,
make sure that the handle is pushed down securely.
• If the add water light is illuminated, add water to water
reservoir. Fill to and not beyond the MAX fill line. Make sure
the water reservoir is seated properly in its base. If the add
water light continues to be illuminated even after refilling,
contact Customer Service.
• If all of the buttons blink simultaneously, contact Customer
Service.
Brewing a Partial Cup or Carafe
• Make sure there is enough water in the water reservoir to
perform the selected brew size.
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• The water reservoir may have been removed during
brewing. Replace the water reservoir and perform a rinsing
brew without a K-Cup® pod.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
• The drip stop may be clogged. Remove the filter basket
drawer and filter basket and rinse thoroughly to remove
any grounds in the plunger.
• If you live at a high altitude and experience short carafe
brews, please contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that you have pressed the POWER button to
turn the brewer on.
• Plug brewer into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your brewer may
not function properly. The brewer should be operated on its
own circuit, separate from other appliances.
• For energy savings, your brewer is set to turn off
automatically 5 minutes after your last brew.
• If the brewer still doesn't have power, contact Customer
Service.