Sony UP-D2600S Service Manual page 34

Troubleshooting
The following troubleshooting check will help you correct the most common
problems you may encounter with your unit. Before proceeding with these trouble
checks, first check that the power cord is firmly connected. Should the problem
persist, unplug the unit and contact your sony service facility or your Sony dealer.
Symptom
The printer does not print, even
if the command is sent from the
computer.
The printer does not print.
24 Others
Possible causes and remedies
• The POWER switch of the printer is not set to ON.
n Set the POWER switch of the printer to ON.
• Connection may not be correct.
n Check connections and rectify, if necessary.
• SCSI ID setting is not set correctly.
n Check the SCSI ID setting. (page 12)
The problem is indicated by the indicators on the front panel.
n See "Indicators on the Front Panel" on page 25 and perform
the proper remedies.
Indicators on the Front Panel
If a problem occurs, the indicators on the front panel such as PRINT, ALARM,
RIBBON and/or PAPER light or blink to indicate the problem condition.
The following table show the relation between lighting or blinking condition of
each indicator and possible cause and remedies.
Indicators Possible cause and remedies
Lighting Blinking
PRINT Printing
PRINT Data receiving
PRINT a) Adjusting the temperature of the thermal head so that the printer is
ready to print.
PRINT ALARM • Printing stops midway.
n The indicators stop lighting and blinking after the paper is ejected.
• The paper which cannot be used, with this printer has been loaded.
n Wait until the paper is ejected. Then, load the appropriate paper.
RIBBON • The ribbon has been exhausted.
n Replace the old ink ribbon cartridge with the new one. The ink
ribbon cannot be reused. (page 15)
• The ink ribbon cartridge is not loaded.
n Load the ink ribbon cartridge. (page 15)
PAPER • The paper has been exhausted.
n Load the paper in the paper tray. (page 18)
• The paper tray is not installed.
n Install the paper tray.
ALARM and PAPER The ink ribbon cartridge and paper are not compatible.
n Use a valid combination of paper and ink ribbon cartridge. (page 22)
ALARM and RIBBON • The ink ribbon cartridge is defective.
n Replace the defective ink ribbon cartridge with the new one. (page
15)
• The ink ribbon has torn.
n Repair the tear. (page 17)
• The ink ribbon cartridge that cannot be used with the printer.
n Load the appropriate ink ribbon cartridge. (page 22)
ALARM The paper has jammed inside the printer.
n Remove the jammed paper. (page 26)
ALARM The top cover of the printer opens.
n Close the top cover. (page 27)
PRINT, ALARM, • Serviceman-call trouble occurs.
PAPER and RIBBON
n Turn off the power immediately and contact your Sony service
facility or your Sony dealer.
a) The indicator blinks slowly.
Others 25