Mortara Surveyor Central 3.x Service Manual
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Mortara Surveyor Central 3.x Service Manual

Mortara Surveyor Central 3.x Service Manual

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REF 9516-169-80-ENG Rev B
Manufactured by Mortara Instrument, Inc., Milwaukee, Wisconsin U.S.A.
CAUTION: Federal law restricts this device to sale by or on the order of a physician.
Surveyor
Central
SERVICE MANUAL

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Summary of Contents for Mortara Surveyor Central 3.x

  • Page 1 REF 9516-169-80-ENG Rev B Surveyor Central SERVICE MANUAL Manufactured by Mortara Instrument, Inc., Milwaukee, Wisconsin U.S.A. CAUTION: Federal law restricts this device to sale by or on the order of a physician.
  • Page 2 Milwaukee, Wisconsin 53224 For patent information, please visit www.welchallyn.com/patents This document contains confidential information that belongs to Mortara Instrument, Inc. No part of this document may be transmitted, reproduced, used, or disclosed outside of the receiving organization without the express written consent of Mortara Instrument, Inc.

  • Page 3: European Union Representative

    Headquarters Sales Support/ Supplies & Accessories Mortara Instrument, Inc. 7865 North 86th Street Mortara Instrument, Inc. Milwaukee, WI 53224 7865 North 86th Street U.S.A. Milwaukee, WI 53224 Tel: 414.354.1600 U.S.A. Tel: 800.231.7437 Tel: 414.354.1600 Fax: 414.354.4760 Fax: 414.354.4760 Internet: http://www.welchallyn.com Mortara Instrument Germany Hofgartenstraße 16...

  • Page 5: General Information

    The user of this device must periodically check the transmitters, their functionality and the integrity of their accessories. Equipment Identification Mortara Instrument, Inc. equipment is identified by serial and part numbers on the side, back, or bottom of the device. Care should be taken so that these numbers are not defaced. Copyright and Trademark Notices This document contains information that is protected by copyright.

  • Page 6: Symbol Delineation

    Surveyor Central Symbol Delineation Means there is the possibility of personal injury to you or others. WARNING: Means there is the possibility of damage to the equipment. Caution: Note: Provides information to further assist in the use of the device. Refer to Operating Instructions Electrostatic sensitive devices Do not dispose as unsorted municipal waste.

  • Page 7: User Safety Information

    European directive 93/42/EEC (MDD), as a class IIb and class I medical devices respectively. Telemetry versions contain the radio receiver device “PCI-RF” produced by Mortara Instrument and marked according to European directive 99/5 R&TTE. Telemetry transmitters and antenna network components are produced by Mortara Instrument, and marked per the MDD directive.
  • Page 8 Mortara Instrument. Any other data path can lead to serious security risks and interruptions of monitoring. Any other devices must not be connected to the Surveyor data network.
  • Page 9 VERITAS ECG algorithm can provide an over-reading physician with a silent second opinion through diagnostic statements output on the ECG report. For additional information on the Mortara VERITAS 12-Lead resting ECG interpretation algorithm, please refer to the Physician’s Guide to ECG Interpretation....
  • Page 10 Surveyor Central  The quality of the signal produced by the system may be adversely affected by the use of other medical equipment connected to the patient including, but not limited to, defibrillators and ultrasound machines.  If the device or one of its subsystems become inoperable during monitoring, a medium or low priority type alarm sounds and a message is displayed on the screen.
  • Page 11 Examples of these types of transmitters: television transmitters, other telemetry devices. Also transmitters in frequency ranges close to 600 MHz and with very high output power can disturb telemetry reception. Spectrum analyzer equipment is available from Mortara or other sources for trouble shooting interference....
  • Page 12 Surveyor Central Caution: Periodic Safety Inspections Follow the recommended maintenance schedule, including the manufacturer of the server/workstation. Periodically inspect all power cords, transmission cables, and computer cables for fraying, pinching and any other damage. Broken or frayed wires may cause interference, a loss of signal, and pose a shock hazard.

  • Page 13: Backup Copies

    Section 1 Product Life Expectancy The Surveyor Central has an expected lifetime of 5 years, X12+, T12, and T12S transmitter of 3 years, patient cable of 6 months (continuous use), and antenna network components of 8 years. These times are estimated on the assumption that instruments are used according to manufacturer instructions and that maintenance is performed according to specifications included in this manual.

  • Page 14: Warranty

    Duration and expiration of the Warranty The Surveyor Central 3.x System carries a 90 day On-Site warranty and a 1 year Depot Repair warranty from the date of shipment from Mortara Instrument, Inc. Warranty Tracking by Serial Number Mortara Instrument tracks products by serial number for the purposes of warranty, configuration, and software version as related to repair, warranty expiration, etc.

  • Page 15: System Overview

    Section 2 System Overview This section provides a block diagram of the Surveyor Central system, identification of system components and Mortara part number information. Note: The Telemetry Nodes are computers that contain the PCI RF Boards.
  • Page 16 Surveyor Central Note: The Telemetry Nodes are computers that contain the PCI RF Boards.
  • Page 17 The Surveyor Central 4.X system can also accept input from the Mortara S12 and S19 Multi Parameter Bedside Monitors. Data from these systems are transferred to the Surveyor Central 4.X system via a network (TCP/IP) connection.
  • Page 18 Surveyor Central Antenna Network Connections The Telemetry Node can be equipped with up to 2 PCI Receiver cards (16 Beds). A 608 MHz antenna network is connected to the central receiving workstation through the LNA-611 as shown below. Receiver Cards DC Power LNA-611 (Low Noise Amplifier)
  • Page 19 Section 2 Mortara Parts List Overall System Part Numbers DESCRIPTION MORTARA ITEM NUMBER CENTRAL SYSTEM SCSYS-XXX-XXXXX CONTROL NODE SCNODE-XXX-XXXXX REDUNDANT STORAGE SCNODE-XXX-XXXXX TELEMETRY NODE SCNODE-XXX-XXXXX REVIEW NODE SCREV-XXX-XXXXX REPEATER NODE SCREP-XXX-XXXXX Computer Specific Parts Server Description MORTARA ITEM NUMBER Server...
  • Page 20 9912-009 N TO BNC ADAPTER 3601-004 CAT5E ETHERNET CABLE 10 ft 6400-008 Plenum Antenna Ceiling Enclosure 8480-026 Ethernet Networking Description MORTARA ITEM NUMBER 8 PORT SWITCH 4140-012-01 9963-006-04 VPN Router - WatchGuard 9007-016 Network Printer 6400-008 CAT5 Ethernet Cable 10Ft.
  • Page 21 Section 2 Transmitter Channel Assignments X12+/ T12x 2500 Channel Assignments 2400.96 2416.32 2431.68 2447.04 2462.4 2477.76 2401.28 2416.64 2432 2447.36 2462.72 2478.08 2401.6 2416.96 2432.32 2447.68 2463.04 2478.4 2401.92 2417.28 2432.64 2448 2463.36 2478.72 2402.24 2417.6 2432.96 2448.32 2463.68 2479.04 2402.56 2417.92 2433.28...
  • Page 22 Surveyor Central 2500MHz - Telemetry Channel Utilization DC BAND 1 DC BAND 2 DC BAND 3 DC BAND 4...
  • Page 23 Section 2 The above chart shows the transmitters assignments within the bands of the down converter. Whenever possible the transmitters should be spaced evenly apart (e.g. 4 channels apart). This is important to minimize the chances of interference between transmitters.
  • Page 24 Surveyor Central X12+/T12x-608 Channel Assignments Includes reference to UHF TV channel occupying the same frequency range TV37 TV38 TV39 TV40 608.48 614.48 620.48 626.48 608.56 614.56 620.56 626.56 608.64 614.64 620.64 626.64 608.72 614.72 620.72 626.72 608.8 614.8 620.8 626.8 608.88 614.88 620.88...
  • Page 25 Section 2 X12+/T12x-915 Channel Assignments 904.76 909.88 920.12 904.84 909.96 915.08 920.2 904.92 910.04 915.16 920.28 910.12 915.24 920.36 905.08 910.2 915.32 920.44 905.16 910.28 915.4 920.52 905.24 910.36 915.48 920.6 905.32 910.44 915.56 920.68 905.4 910.52 915.64 920.76 905.48 910.6 915.72 920.84...

  • Page 27: Preventive Maintenance And Cleaning

    Preventive maintenance is recommended to be performed on the Surveyor Central System once every 12 months. Preventive maintenance is to be performed by Mortara authorized service personnel WARNING: only. Prior to performing preventive maintenance, be sure the Surveyor Central system is not in active use and all of the clinical data on the system has been properly stored/archived.
  • Page 28 Surveyor Central System / Network Verification Node to node connectivity check: From a Surveyor Central control node, communicate to the other nodes of the networked system by opening a command prompt and pinging each node’s IP Address per the system network diagram. This process can also be used for testing communications between the Surveyor Central to S12/S19 Multi Parameter Monitors.
  • Page 29 5 minutes, the UPS may require repair or internal battery replacement. Mortara recommends replacing the internal batteries on the UPS units provided by Mortara when the RED “Battery End of Life” indicator is illuminated or every 3 years.

  • Page 30: System Cleaning

    Inspect CPU fan, and power supply fan. If they are running too slowly or are making any unusual noises during operation, they should be replaced. For improperly operating PC power supply fans, Mortara recommends replacing the entire power supply unit.
  • Page 31 Section 3 Antenna Network Maintenance Equipment needed: Ladder, flashlight and digital multi-meter.  Verify all connections of coax cables are secure.  Verify both lights are illuminated on each antenna network unit. If either light is out it could be caused by either a faulty antenna network box (which would need to be replaced), or a disconnected coax cable between this antenna network box and the next unit in the chain.
  • Page 32 Surveyor Central Signal Strength Verification Antenna Network Verification (covered area) Equipment needed: ECG Simulator, X-12+/T12x Transmitter, and map of covered area. • Turn on ECG simulator with transmitter and simulator connected. • Set channel on all the monitoring slot of Surveyor Telemetry Central System to match the selected transmitter channel and start monitoring on all beds.
  • Page 33 Section 3 System Receiver Module Verification After verifying one of the receiver modules meets specifications during the previous “Signal Strength Verification” testing, the test transmitter should be mapped to each of the separate receiver modules installed in the system hardware. Each receiver module should be checked for proper operation, making sure that the signal strength level measures >-80db and the ECG waveforms do not show signs of distortion or drop out with the transmitter placed at location #1 from the previous test.
  • Page 34 Mortara Instrument, Inc. Phone (414) 354-1600 7865 N. 86 Street Fax (414) 354-4760 Milwaukee, WI. 53224 Mortara Instrument Inc. Surveyor Central Preventive Maintenance Report System Serial #: □ System/Network Verification □ Verify network connectivity from node to node □ Test export and archive functions □...

  • Page 35: Troubleshooting

     Try selecting a different time point and reprint needed printout  Possible system error – Contact Mortara Technical Support 2. Telemetry Central does not print: Possible solutions:  Printman.exe not running on the storage system. If Printman is not running restart task in guardian, located on the storage node by right clicking on the Guardian screen, then select Start Application, and double click on Printman.
  • Page 36  Possible problem with Time synchronization, refer to section below  Incorrect IP address prevents these processes from running, contact Mortara Instrument service department for assistance.  In the case of S12 and S19 Patient monitors verify that the IP address is correct and that the Bed ID and...
  • Page 37 5. After verifying that the above solution did not correct the problem, one of the receiver cans on the PCIRF board can be the cause of the problem. If this is the case, please contact Mortara Tech support.
  • Page 38  Large difference between signal A and signal B one window only: Possible solution:  This problem may be related to a faulty receiver on a specific PCIRF board. Contact Mortara Technical Support for a Replacement board.  Large difference between signal A and signal B all windows: Possible solution: ...
  • Page 39 If any of the features below are not working correctly, the router may be the cause. Unable to export to Unipro server. Unable to Archive study data. Unable to store 12 lead ECG’s on the E-Scribe. Time on Central System not in sync with the external time server. Please contact Mortara Tech Support for assistance.
  • Page 40  Stop monitoring of all patients.  Select the Config tab at the bottom right hand corner of the screen.  Password is mortara or Facility’s password.  Select Shutdown Computer. 2. Next, power off the Telemetry Nodes (SCT1 & SCT2) normally located in IT closet: ...
  • Page 41 Once the error logs are extracted, searching for key words such as: crash, restart, etc. will help in finding the cause of the error. If further investigation is needed, email a copy of the error logs to Mortara Tech Support with a brief description of the problem with the time and date that this error occurred.
  • Page 42 Surveyor Central 19. Replacing PCECG RF Board If the Central Station has more than one PCI RF board the easiest way to determine which board is causing the issue is to start a monitoring session on an adjacent bed next to the bed that is having an issue. Next disconnect one of the BNC cables connected to one of the PCI RF boards.
  • Page 43 Section 4 8. Install the replacement board being careful not bend the board (bending the board can cause damage to components) 9. Replace the cover to the Central Station PC 10. Reconnect all cables to the Central Station PC. Be sure to connect the cables in the same locations as noted in steps 3 and 4.

  • Page 44: Conformance Testing

    Surveyor Central Conformance Testing Conformance testing is to be performed by Authorized Mortara Service Representatives to verify the device is functioning correctly after repair operations have been performed. Testing results should be documented on the test data record at the end of this section of the manual.
  • Page 45 5 minutes without losing power. If the system can not be powered by the UPS for a period of 5 minutes, the UPS may require repair or internal battery replacement. Mortara recommends replacing the internal batteries on the UPS units provided by Mortara when the RED “Battery End of Life” indicator is illuminated or every 3 years.
  • Page 46 Surveyor Central Antenna Network Power Supply Testing and Verification WARNING This process must be followed or damage to the antenna network may result. This process requires the measuring of DC voltage and requires the use of voltmeter, proper care must be used when working around electricity or personal injury may result.
  • Page 47 Section 4 System Printer(s) Refer to the provided network printer manual for diagnostic testing, error logs, troubleshooting flow chart and prescribed maintenance. Receiver Module(s) After verifying one of the receiver modules meets specifications during the previous “Signal Strength Verification” testing, the test transmitter should be mapped to each of the separate receiver modules installed in the system hardware.
  • Page 48 Surveyor Central Surveyor Central Conformance Testing System Serial #: System/Network Pass/Fail/NA Verify network connectivity from node to node Test export and archive functions Check Time Synchronization (where applicable) Audible Alarm Testing Pass/Fail/NA UPS (Uninterruptable Power Supply) Pass/Fail/NA □ UPS Testing □...

  • Page 49: System Specifications

    Section 5 System Specifications Surveyor Central System Specifications Safety and essential performance standards: Workstations, Printer, Monitor: UL-listed, Comply with FCC part 15, class B, CE-labeled according to EU directives 73/23 (Low Voltage) and 89/336 (Electromagnetic Compatibility) Transmitter: UL-listed, complies with FCC part 15 (2500 MHz, 608 MHz and 915 MHz), CE labeled according to EU directives 93/42 (Medical Device) and 99/5 (Radio and Telecommunications Terminal Equipment), complies with ANSI/AAMI EC11 and ANSI/AAMI EC13...
  • Page 50 Input impedance: 47M Electrodes: Compatible with ANSII/AAMI EC12 Defibrillator protection: Only when used with Mortara Instrument ECG cables Beat detection: Sensitivity 99.90%, positive predictivity 99.88% (AHA/MIT data base) Beat recognition: Normal, ventricular, paced, unknown Range: 30 – 300 bpm; Resolution: 1 bpm Heart rate measurement: Measurement error (RMS) as measured according to ANSI/AAMI EC57: 2.8% AHA...
  • Page 51 Section 5 Missing QRS, High Pause Rate, Irregular Rhythm, Low QRS voltage, Pacemaker Output Failure, High Output Failure Rate, Pacemaker Non-Capture, High Non-Capture Rate Resting ECG: Low or information only priority/On or Off (user selectable) (optional - requires 12-lead QTc High: ......300-500 msec Interpretation) QTc-Bazett High:....
  • Page 52 Surveyor Central Network Digital local area network: IEEE 802.3, 100 BASE T Network protocol: Data exchange protocol: UDP e TCP Distance Switch-station: Max 100 m Cable: 8 wire twisted pair Cat 5 Connectors: RJ-45 Router Firewall support: ICSA certified, 120 Mb/s throughput Router VPN support : VPN server, 30 Mb/s throughput Router ports:...
  • Page 53 Section 5 Print speed: 55 ppm max Electrical Characteristics Uninterrupted Power Supply: Recommended for each workstation and server location Power Supply: HP Z240 Workstation: 280 W HPE ML350P Gen 9 Server: 500 W (2) 24” LCD Displays: 44 W USB Watchdog: 10 W Router: 15 W Workstation UPS: Required UPS USB HID (Human Interface device) compliant.
  • Page 54 Surveyor Central 2500 MHz Antenna Network 15 meters (49.2 feet) Distance between 2 amplifiers: Amplifier/Splitter: AN-2500+ range 2401 to 2483 MHz Dimensions: amplification: 10dB power input: 12V DC max, 310 mA connector D.5.5mm, central pin + (positive) 13.5 cm x 13.5 cm x 5 cm (5.3 x 5.3 x 2 inches) 325 grams (11.5 oz.) Output range: 900 –...
  • Page 55 Section 5 608 MHz Antenna Network (US and Canada Only) 20 meters (66 feet) Distance between 2 amplifiers: Amplifier/Splitter: AN-611 range 608.48 MHz to 613.52 MHz Dimensions: amplification: 10dB power supply: 12V DC, 60 mA connector D.5.5mm, central pin positive 13.5 cm x 13.5 cm x 5 cm (5.3”...

  • Page 56: System Restoration

    Section 6 System Restoration Disaster Recovery Procedure 1. Turn the system on and then insert the Recovery DVD into the CDRW/DVD+RW drive. A message will appear on the screen giving you two options to choose from. Press the letter “R” on the keyboard for the Recovery Process.

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