Sony SAT-A2 Operating Instructions (primary manual) Operating Instructions Manual page 89

Symptom
Cannot cancel a pay-per-view order
via the Purchase menu option
Program guide does not bring up the
program you've chosen
Cannot bring up the Station Index
( button)
Cannot display favorite stations
Ratings limit, spending limit, or pay-
per-view lock not working properly
Cannot access locks or limits screens
Cannot lock or unlock the system
Alternate audio track is not available
Language of audio track is incorrect
Cannot record DSS program on VCR
Possible Causes and Remedies
You cannot cancel pay-per-view orders that you've watched or tuned to.
Also, you can cancel only programs you've ordered using the DSS remote
control. Call your program providers for details.
You must press the
Although the guide automatically tunes to current stations that you
highlight in any of the guides, you must press the
your selection.
You cannot bring up the Station Index while a program guide is displayed
or if a message such as, "Press
button to clear any on-screen displays. Also, try switching to another non-
PPV station.
You must set up your Favorite Station Guides before favorite stations can be
displayed. See page 40.
If you selected a program guide using SELECT GUIDE or SELECT LIST,
some of your Favorite Stations may not be displayed when you press the
FAVORITE button. This is probably because the program that's on the
Favorite Station is in a program category that's different from the category
or subcategory you selected for the displayed guide or list.
Check locks and limits. Then check that the system is locked. See Chapter 5.
The system must be unlocked before you can make changes to the locks and
limits. See Chapter 5.
Make sure you've entered the correct passcode. If you've lost or forgotten
your passcode, call your program provider. See "Customer Support" on
page 2.
Not all programs offer alternate audio tracks. See page 59.
Check default language setting. The program provider may not make
available all the languages displayed in the Set Default Language screen.
See page 60. Check alternate audio track setting. See page 59.
Check to make sure the VCR is connected correctly, and that the VCR is set
to receive the signal from the DSS receiver. See Chapter 3.
If you are using the automatic timer to facilitate the recording of programs,
make sure the program you are trying to record does not conflict with any
locks or limits that have been set. If you are using the timer for PPV
programs, you must purchase these programs in advance, which may
require that you call your program provider to order the program.
Make sure you are not trying to record a pay-per-view program that is
copy-protected by Macrovision. Some pay-per-view programs are copy-
protected at the discretion of the copyright owner. Call your program
provider for details.
button to select the program you've highlighted.
to purchase" appears. Press the EXIT
Appendix: Other Information
button to complete
89