Troubleshooting - Sony DST-HD500 Operating Manual

Additional Information

Troubleshooting

Problem
(1) The receiver front panel power indicator doesn't
light up, and no message on the front panel.
(2) Has message on the front panel but no picture
on your TV screen.
(3) Poor picture quality.
(4) No audio service.
(5) No video service.
(6) Does not have all the channels available after
using 'Auto Scan' when installing the receiver.
(7) Cannot lock signal by using 'Manual Setup'.
(8) No Teletext.
(9) Cannot receive channels after moving the
receiver between cities (e.g. from Melbourne to
Sydney).
On Screen Error Message
Message
(1) Bad Signal.
(2) Database is empty
Press menu for installation.
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Additional Information
Solution
(a) Check the mains lead and make sure it is
connected to a stable power outlet.
(b) Check if the set top box is in 'Standby' mode by
pressing the I/1 (Standby) button on the remote
control.
(a) Press the MENU button on the remote control or
front panel to call up the On Screen Display.
(b) Make sure the connector type between the set
top box and your TV set matches each other.
(c) Check the brightness level of your TV screen.
(a) Check the antenna and make sure it is aligned
to the correct direction. Use receiver's 'Manual
Scan' option to check the signal's BER and RF
Level when aligning the antenna.
(b) If you use any kind of amplifier to boost the
signal level, please check that it is functioning
adequately.
(c) Refer to solutions in item (2) above.
(a) Check the receiver and your TV's volume are
properly set and not in 'mute' mode.
(b) Check the audio connectors are correctly and
firmly connected.
(c) Make sure the receiver switch is set to the
correct Audio mode: Dolby Digital or PCM
(MPEG).
(d) Check the left and right audio channel.
Sometimes the preferred audio service is set in
the left or right channel only. Please refer to
'Audio Select'.
If there is a music banner being displayed, then there
is ONLY audio available on this channel (for example,
a radio channel).
(a) Try 'Full Scan' to scan the missing channels
instead of 'Quick Scan'. Some new channels
may be available in your area.
(b) Try getting your aerial installation checked for
good quality reception.
(a) Check the frequency you enter is exactly the
centre frequency of the required channel.
(b) Refer to solutions in item (3) above.
(a) Make sure the channel you are watching
provides a teletext service.
(b) Press the button on the remote control again
to confirm there is not teletext service.
Enter the Setup menu and use the 'Restore to
default' option to clear the channel memory, then
enter the Install menu and use 'Full Scan' or 'Quick
Scan' for your new area to scan through all the
channels again.
Solution
(a) Check the antenna is connected correctly to the
tuner input (ANT. RF IN) of the receiver.
(b) Refer to solutions in item (3) above.
Press the MENU button to call up OSD menu for
channel search.