Faq; Power Adapter Compatibility; How To Get An Rma To Replace A Defective Product, Or Obtain A Power Supply Or Usb Cable For A Wd Product - Western Digital My Cloud Home Duo User Manual

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FAQ

All WD Knowledge Base references listed below can be viewed at:
support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search
field. You can also Click on the Answer ID listed below for a direct link.

Power Adapter Compatibility

Use the charts below (Table 8.1 and 8.2) to determine the power requirement and
compatible power adapter for your My Cloud Home or My Cloud Home Duo device.
The Regulatory Number (R/N) located on the product's barcode label can be used
as a reference.
Table 8.1
My Cloud Home
Up to 6 TB
For 8 TB and higher
Table 8.2
My Cloud Home Duo
Up to 12 TB
For 16 TB and higher
Note:
It is important that these devices use a 12VDC power adapter (using more or less voltage
(VDC) will damage the device), and are provided the minimum amperes (A) noted above. If the hard
disk drives in the unit are upgraded in capacity, the power adapter must meet the new requirement
as noted on the charts above.
How to get an RMA to replace a defective product, or
obtain a power supply or USB cable for a WD product
Answer ID 8
Authorization) to replace a defective product with Western Digital, or obtain a
power supply or interface cable for a WD product.
My Cloud Home / My Cloud Home Duo
User Manual
R/N
G1C
G7C
R/N
G2C
G6C
| This answer explains how to create an RMA (Return Merchandise
Power Adapter Specification
12VDC 1.5A - 18 watt
12VDC 3A - 36 watt
Power Adapter Specification
12VDC 3A - 36 watt
12VDC 4A - 48 watt
FAQ
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