Rma - Replacing A Drive; Removing - Western Digital My Cloud Home Duo User Manual

▪
My Cloud Home Duo device
storage:
Table 7.1
Supported Storage Mode
Max Capacity (JBOD)
Mirror (RAID 1)
My Cloud Home – Disk Errors:
mobile device displays a message stating "Disk errors were detected on your disk"
this means that the device needs to be replaced. Use the instructions from
Answer ID 8 noted in our FAQ to get a replacement unit.
My Cloud Home Duo – Disk Errors:
your mobile device displays a message stating "Disk errors were detected on your
disk" this means that one of the drives in your My Cloud Home Duo device may
need to be replaced. Use the following steps for the replacement process.
▪ The error message will indicate which drive is the problem, Disk1 or Disk2.
▪ Use the following section "RMA - Replacing a Drive" to remove the drive in
question.
▪ The drives are numbered. After removing the top lid, the enclosure has a number
embossed into the ledge. When looking at the unit from the front of the device,
Disk 1 is on the left and Disk 2 is on the right.
▪ Use the instructions from
replacement process.

RMA - Replacing a Drive

My Cloud Home device
removed from the device. If it is faulty, it must be returned to WD as a complete
unit.
My Cloud Home Duo device
have the option to replace the drives in the device with a replacement from WD. If
the entire device is faulty, it can be returned to WD as a complete unit.
must be powered off when removing a drive for RMA. The My Cloud Home Duo device
does not support hot-swap capability.

Removing

If your My Cloud Home Duo device still contains the drive you want to replace, you
must first remove it before you can insert the new one.
My Cloud Home / My Cloud Home Duo
User Manual
supports the following disk configurations for data
1 Disk
Yes
No
If you receive an email from the My Cloud Team or your
If you receive an email from the My Cloud Team or
Answer ID 8 noted in our FAQ for the RMA or
is not a user serviceable device. No drives can be added or
is a user serviceable device for RMA purposes only – you
Additional Features & Functions
2 Disks
Yes
Yes (Default Setup)
The unit
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