Troubleshooting - Jenn-Air W11325607A Use & Care Manual

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty, or visit https://producthelp.jennair.com. In Canada, visit www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM
The coffee is not hot
The coffee is weak or not
creamy enough
The coffee is delivered
too slowly or at a drop at
a time
The appliance does not
come on
The milk does not come
out of the milk spout
The infuser cannot be
extracted
The milk contains large
bubbles or spurts out of
the milk spout or there is
little froth
At the end of descaling,
the appliance requests a
third rinse
The machine emits
noises or small puffs of
steam while not in use
04-Mar-2019 07:49:57 EST | RELEASED

TROUBLESHOOTING

POSSIBLE CAUSE
The cups have not been preheated.
The infuser has cooled down because
2-3 minutes have elapsed since the last coffee
was made.
A low coffee temperature is set.
The coffee is ground too coarsely.
The blend of coffee is unsuitable.
The coffee is ground too finely.
The main switch is not turned on.
The lid of the milk container is dirty.
The appliance has not been turned off correctly.
The milk is not cold enough or is not semi-
skimmed or skimmed.
The froth adjustment dial is incorrectly adjusted.
The milk container lid or froth adjustment dial is
dirty.
The hot water/steam connection nozzle is dirty.
During the two rinse cycles, the water tank was
not filled to MAX level.
The machine is ready for use, or has recently
been turned off, and condensate is dripping into
the vaporizer which is still hot.
In some European factories the letter "W" of the part code mentioned herein will be automatically
In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
REMEDY
Heat the cups by rinsing them with hot water.
Before making coffee, heat the infuser by selecting
the Rinse function from the menu.
Change the set temperature. See "Coffee
Temperature" in the "Settings" section.
Turn the grinding adjustment dial one click
counterclockwise towards number one while the
coffee mill is in operation. Continue one click at a
time until coffee delivery is satisfactory. The effect can
only be noticed after delivering two coffees.
Use a blend of coffee specifically for espresso coffee
machines.
Turn the grinding adjustment dial one click clockwise
towards number seven while the coffee mill is in
operation. Continue one click at a time until coffee
delivery is satisfactory. The effect can only be noticed
after delivering two coffees.
Press the main switch to ON.
Clean the milk container lid as described in the
"Cleaning the Milk Container" section.
Turn the appliance off by pressing the
Use fully skimmed or semi-skimmed milk at
refrigerator temperature 5°C (41°F). If results are still
not satisfactory, try changing brand of milk.
Adjust following the instructions in the "Adjusting the
Amount of Froth" section.
Clean the milk container lid and froth adjustment dial
as described in the "Cleaning the Milk Container"
section.
Clean the connection nozzle as described in the
"Cleaning the Hot Water/Steam Connection Nozzle"
section.
Follow the instructions displayed by the appliance,
first emptying the drip tray to avoid the water
overflowing.
This is part of normal operation. To limit this, empty
the drip tray.
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
button.
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