Black Box Radian Flex VWP-1182 Series Quick Start Manual And User Manual
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Black Box Radian Flex VWP-1182 Series Quick Start Manual And User Manual

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QUICK START GUIDE AND USER MANUAL
VWP-FLEX-951, VWP-FLEX-961, VWP-1182 SERIES
RADIAN
CHASSIS AND
MODULES
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM
RADIAN
BLACK BOX VIDEO WALL PROCESSOR

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Summary of Contents for Black Box Radian Flex VWP-1182 Series

  • Page 1 QUICK START GUIDE AND USER MANUAL VWP-FLEX-951, VWP-FLEX-961, VWP-1182 SERIES RADIAN CHASSIS AND MODULES 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM RADIAN BLACK BOX VIDEO WALL PROCESSOR...

  • Page 2: Table Of Contents

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 QUICK START GUIDE ..................................5 Step 1: Keyboard and Mouse ..................................5 Step 2: Connect Expansion Chassis (Optional) ............................5 Step 3: Connect to a Network (Optional) ...............................6 Step 4: Connect Input Source ..................................6 Step 5: Connecting a Control Screen ................................7 Step 6: Powering up the System ..................................7...
  • Page 3 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 6. OPERATION ....................................35 6.1 Switching On ......................................35 6.2 Initial System Boot on Delivery (Windows 10) ...........................36 ® 6.3 Display Driver Configuration Tool (DDCT) ............................38 6.4 Opening Radian Standard Video Wall Software (Optional) .........................50 6.5 Opening Video Wall Manager (Optional) ..............................52 6.6 Displaying Video Captures...
  • Page 4 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 APPENDIX A. REGULATORY INFORMATION ..........................102 A.1 FCC Statement......................................102 A.2 CE and RoHS ......................................102 A.3 NOM Statement ....................................103 APPENDIX B. DISCLAIMER/TRADEMARKS ..........................104 B.1 Disclaimer ......................................104 B.2 Trademarks Used in this Manual .................................104 1.877.877.2269 BLACKBOX.COM...

  • Page 5: Quick Start Guide

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 STEP 1: KEYBOARD AND MOUSE Connect Keyboard and Mouse to convenient USB Ports. USB Ports are located on both the front and rear panels of the system. If the intention is to mount the Radian Flex wall controller in a rack, it may be more convenient to use the USB ports on the front for easy access.

  • Page 6: Step 3: Connect To A Network (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 STEP 3: CONNECT TO A NETWORK (OPTIONAL) If the wall controller is to be used over a network, connect the controller to a network point (cables not supplied) using one of the LAN connectors on the rear panel.

  • Page 7: Step 5: Connecting A Control Screen

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 STEP 5: CONNECTING A CONTROL SCREEN Your wall controller is configured to use a control screen connected to the systems’ internal graphics device before leaving the factory. Connect the control screen to the motherboard graphics output connector on the rear of the wall controller.

  • Page 8: Step 7: Windows 10 Setup

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 3. Switch on the system using the power button on the front panel. FIGURE 7. NOTE: If you have a Radian Flex Expansion Chassis connected to the main unit (Step 2), the power supply units on the expansion chassis should be switched on prior to the main wall controller.
  • Page 9 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 Select the type of displays being used on your wall: Š Displays With Bezels – Monitors, TVs and DLP Cubes Š Š Overlappable Displays – Projectors Š...
  • Page 10 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 What Types of Displays do you Have? Use the “Manufacturer” and “Model” drop-down lists to select the displays you are using for your wall. If the wall consists of different displays, select each one in turn to configure the type of display.
  • Page 11 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 13. At this stage of the setup, you can choose to create another independent display group from the same system; this would be considered if one machine will be used to drive a number of separate video walls. See the User Guide section for more details. If another display group is not required, click on “Finish”...
  • Page 12 Connect each display to the corresponding output connector on the rear of the wall controller. NOTE: For help, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com for details. To manually select the outputs, right-click on the display group and select “Edit.” You can then select each individual display and allocate your preferred output.

  • Page 13: Step 9: Radian Video Video Wall Manager Software (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 STEP 9: RADIAN STANDARD VIDEO WALL SOFTWARE Before opening the Radian Standard Video Wall Software Client interface, you may need to start the Radian Standard Video Wall Software Server if it does not start automatically.
  • Page 14 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 Display Wall Sources Display Wall Representation FIGURE 18. When opened, the display wall tab shows a live representation of the physical wall and the sources available to display on it. To place a source on the video wall, simply click on the required source in the sources tab and drag it onto the display wall representation.
  • Page 15 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 19. The Radian Video Wall Software - Security Administration Client allows Administrators to assign specific users to roles on a wall-by-wall basis. For example, a user can be assigned a role allowing unrestricted access on one wall but assigned a role on another wall that only allows the opening of pre-determined layouts.

  • Page 16: Step 10: Video Wall Manager (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 QUICK START GUIDE TECHNICAL SUPPORT 1.877.877.2269 STEP 10: VIDEO WALL MANAGER (OPTIONAL) Start | All Programs | Video Wall Manager | Video-Wall-Manager-My Computer FIGURE 20. 1. The Icons displayed in the application toolbar identify the type of source available to each input. 2.

  • Page 17: Overview

    Yellow triangle indicates that failure to observe the instructions could result in injury and/or damage to the system. Lifting precautions should be considered. White arrow in a black box indicates a useful tip. White exclamation mark in a black box indicates important information.
  • Page 18 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Radian Video Wall Software Security Administration Client (Optional): The Radian Video Wall Software Security Administration Client allows Administrators to assign specific users to roles on a wall by wall basis. The Security Administration Client is only available with Radian Video Wall Software.

  • Page 19: Safety

    2.1.7 MAINTENANCE Apart from what is detailed in this user guide, maintenance should only be carried out by competent technicians, any Black Box plug-in cards that are physically damaged should be returned to Black Box for repair using Black Box RMA procedures.

  • Page 20: Rackmount Safety Instructions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: SAFETY TECHNICAL SUPPORT 1.877.877.2269 2.1.8 REPACEABLE BATTERIES CAUTION: Risk of explosion if batteries are replaced with an incorrect type. Dispose of used batteries according to the local laws/ regulations and manufacturer’s instructions. 2.2 RACKMOUNT SAFETY INSTRUCTIONS 2.2.1 TEMPERATURE If Radian Flex Chassis systems are to be installed in a closed or multi-unit rack assembly, the installation should be such that the...
  • Page 21 Check the chassis for damage that could have an adverse affect on the operation of the system or could cause injury to the operator. If there is any physical damage to the power supply unit, for example, damaged power sockets or exposed wiring, do not connect to a power source, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. 1.877.877.2269...

  • Page 22: General

    3.1 OVERVIEW Black Box Radian Flex systems are powerful video wall controllers, capable of delivering Ultra High Definition video across large, multi-screen display installations. Use it in a host of environments, from CCTV security suites to sports stadiums, and from military installations to utility management centers.

  • Page 23: Associated Input/Output Cards And Related Products

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: GENERAL TECHNICAL SUPPORT 1.877.877.2269 3.3 ASSOCIATED INPUT/OUTPUT CARDS AND RELATED PRODUCTS TABLE 3-2. INPUT/OUTPUT CARDS AND RELATED PRODUCTS Product Description VGC-DP-4 and Quad output DisplayPort graphics card VGC-DP-4-R2 VCC-STREAM Dedicated IP Streaming decoding card VCC-HDMI2-2 Two independent HDMI 2.0 capture channels with HDCP 2.2 support...

  • Page 24: Hardware

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: HARDWARE TECHNICAL SUPPORT 1.877.877.2269 4.1 CHASSIS 4.1.1 FRONT 4 5 6 FIGURE 4-1. FRONT OF THE CHASSIS TABLE 4-1. COMPONENTS OF THE CHASSIS FRONT 1 = Power, on-off 5= Reset Button 2= PSU Alarm Reset 6= USB Ports 3= Power LED...

  • Page 25: Single-Board Computers (Sbcs)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: HARDWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 4-3. REAR PANEL - ATX (VWP-FLEX-961 ONLY) TABLE 4-2. COMPONENTS OF THE CHASSIS REAR R1= Power Switch R3= Ethernet Ports R2= USB Ports R4= DVI-I Output 4.2 SINGLE BOARD COMPUTERS (SBCS) SBCs are for use in the range of video wall controllers providing improvements to the BIOS and a higher performance for Windows based software applications.

  • Page 26: Backplanes

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: HARDWARE TECHNICAL SUPPORT 1.877.877.2269 4.2.3 SBC7 The Portwell 8113-C236: Š A Single E3 Xeon processor Š Š Used in the VWP-FLEX-962X and the VWP-FLEX-1182X Š 4.3 BACKPLANES The Radian Flex backplanes use advanced PCI Express switches to create a high bandwidth fabric for connecting multiple PCI Express into a system.

  • Page 27: Backplane Leds

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: HARDWARE TECHNICAL SUPPORT 1.877.877.2269 4.3.3 11-SLOT BACKPLANE Š Eleven slot PCI Express backplane - 11 x 8 lane PCI Express slot and one PICMG 1.3 slot Š Š Used in the VWP-FLEX-1182, VWP-FLEX-1182X, VWP-FLEX-1182DX and the VWX-2110 Š...
  • Page 28 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: HARDWARE TECHNICAL SUPPORT 1.877.877.2269 4.4.1 9-SLOT BACKPLANE LEDS TABLE 4-3. 9-SLOT BACKPLANE LEDS LED1 ON = +5V STANDBY VOLTAGE PRESENT LED2 ON = +5V SUPPLY PRESENT LED3 ON = +12V SUPPLY PRESENT LED4 ON = +3.3V SUPPLY PRESENT LED5...

  • Page 29: Cabling

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: CABLING TECHNICAL SUPPORT 1.877.877.2269 This chapter will cover: Š Connecting keyboard and mouse Š Š Connecting an expansion chassis Š Š Connecting to a network Š Š Connecting input sources Š...
  • Page 30 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: CABLING TECHNICAL SUPPORT 1.877.877.2269 Connect the Host Link and Slave Link using the Extension Cable provided. FIGURE 5-1. The correct way to insert the cable is to have the release tab facing away from the card. The rectangular connector needs to be fully inserted into the card until a definite click can be heard.

  • Page 31: Connecting To A Network

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: CABLING TECHNICAL SUPPORT 1.877.877.2269 Host System Expansion Chassis FIGURE 5-3. The example above shows the connection of a VWP-FLEX-1182DX to a VWX-2110. 5.3 CONNECTING TO A NETWORK The optional Video Video Wall Manager software enables the user to operate and manage the video wall display remotely, via a net- work.

  • Page 32: Connecting Input Sources

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: CABLING TECHNICAL SUPPORT 1.877.877.2269 NETWORK SECURITY Note that network ports have a potential vulnerability. If your system is working in a secure environment, you probably don’t need to worry about unauthorized access to the LAN port. If your system is on a network that is generally accessible, you will probably want to restrict access to the ports.

  • Page 33: Connecting A Control Screen

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: CABLING TECHNICAL SUPPORT 1.877.877.2269 CABLE HANDLING Great care must be taken when connecting cables. Ensure the cable connectors are the correct type for the connector on the cards. Push the cable connector on squarely, there is no requirement to force the connector in place. Poor cable handling could result in damaged pins in the cable connector, this in turn could cause serious and irreversible damage to the printed circuit board.

  • Page 34: Connecting Power Cables

    In systems with an RPSU, both cables must be connected; otherwise, an audible alarm will be triggered when the system is switched Only use the power cable(s) supplied with your system; for advice on replacements, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com.

  • Page 35: Operation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 This chapter will cover: Š Switching on Š Š Initial system boot on delivery Š Š Setting up the operating system Š Š Configuring the video wall displays Š...

  • Page 36: Initial System Boot On Delivery (Windows 10)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.1.2 SWITCHING ON WITH AN EXPANSION CHASSIS If your system has a VWX-2090 or VWX-2110 expansion chassis, the following procedure should be followed when switching on: Š...
  • Page 37 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-2. 6.2.2 SELECT COUNTRY AND REGION - WINDOWS 10 Use the drop-down menus to select the country and region, the time zone and currency and the keyboard layout. These localized settings can be changed if required using the dialog in Control Panel/Region and Language.

  • Page 38: Display Driver Configuration Tool (Ddct)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.2.3 NAMES AND PASSWORD Next, you will be prompted to create an account for your computer by entering a user name, a computer name and a password. FIGURE 6-4.
  • Page 39 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 6-5. We recommend that you read the information on each page carefully. Click on the “Information Icon” to open a sliding window that gives version details and copyright information. To begin your wall configuration, click on “Start Wizard”...
  • Page 40 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.3.1 DISPLAY TECHNOLOGY Select the type of displays being used on your wall: Š Displays With Bezels – Monitors, TVs and DLP Cubes. Š Š Overlapable Displays – Projectors Š...
  • Page 41 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.3.3 OVERLAPPABLE DISPLAYS FIGURE 6-8. 6.3.4 LED DISPLAYS FIGURE 6-9. 1.877.877.2269 BLACKBOX.COM...
  • Page 42 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.3.5 APPLICATION TOOLS The application tools enable the user to manipulate the design of the wall. The table below describes the tool functions. TABLE 6-1. APPLICATION TOOLS Undo All –...
  • Page 43 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 Unlock View When unlocked, the wall representation can be dragged to a preferred position using the mouse. Use the mouse wheel to zoom in and out of the representation.
  • Page 44 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.3.8 ADD DISPLAYS Displays with Bezels and Overlappable Displays Add displays is available for displays with bezels or overlappable displays. It enables you to configure the layout of your wall or display group.
  • Page 45 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.3.10 WHAT DISPLAY MODE ARE YOU USING? The first step to creating your wall is to select the type of LED modules you have. Use the “Manufacturer” and “Model” drop-down lists to select the LED module you are using on your wall.
  • Page 46 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 When the display wall or display group has been finalized, click on “Continue” and the following page is displayed: FIGURE 6-13. 6.3.11 ADD GROUPS At this stage of the setup, you can choose to create another independent display group from the same system. This would be considered if one machine will be used to drive a number of separate video walls.
  • Page 47 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 If another display group is not required, click on “Finish” and the following page is displayed. FIGURE 6-14. 6.3.12 WIRING How do you want to wire up your wall controller? The DDCT can recommend the best wiring configuration for your system, ensuring the load is balanced between the graphics hardware.
  • Page 48 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 o manually select the outputs, right-click on the display group and select “Edit.” You can then select each individual display and allocate your preferred output. Right-click on a selected display to reveal the list of outputs available: FIGURE 6-16.
  • Page 49 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 (10) FIGURE 6-17. The “Manage Display Groups” dialog allows you to edit current groups and create new groups. In the example above, two groups have been created.

  • Page 50: Opening Radian Standard Video Wall Software (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 (11) FIGURE 6-18. Create a new display group by first selecting the type of technology you will be using for your displays by clicking on the drop-down list (11).
  • Page 51 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.4.2 RADIAN STANDARD VIDEO WALL SOFTWARE CLIENT The Radian Standard Video Wall Software Client should be installed on the machine that has been identified to control the display wall.

  • Page 52: Opening Video Wall Manager (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.4.4 RADIAN STANDARD VIDEO WALL SOFTWARE SECURITY ADMINISTRATION CLIENT The Radian Standard Video Wall Software Security Administration Client allows Administrators to assign specific user roles on a wall by wall basis.
  • Page 53 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: OPERATION TECHNICAL SUPPORT 1.877.877.2269 6.6.1 NEW MENU Displays options for each window type: Preset Window Video Capture Cards Window IP Camera Window Run an Application 6.6.2 TOOLBAR The application Toolbar displays a list of the type of windows that can be opened, depending on the hardware you have installed in your machine.

  • Page 54: Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 This chapter will cover: Š Video Wall Manager Š Š Radian Standard Video Wall Software Š Š Video Wall Controller Software Š Š Utilities Š 7.1 VIDEO WALL MANAGER (OPTIONAL) The optional Video Wall Manager software application (Video Wall Manager) is pre-installed and tested before shipment of your sys- tem, so no installation of the software is required.
  • Page 55 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.1.2 VIDEO WALL CONTROLLER SOFTWARE - FEATURES AND TOOLS Video Wall Controller Software has a range of advanced features to enable you to manage your video/display wall either locally or remotely over a network.

  • Page 56: Radian Standard Video Wall Software (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.1.8 CAROSEL SUPPORT The Carousel function can automatically cycle through configured lists of different inputs for Video Capture Cards and IP Camera windows over defined time periods. A double buffering mechanism will automatically start IP Camera streams prior to the carousel input switch.
  • Page 57 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Radian Standard Video Wall Software allows multiple walls to be delivered by a single system. Walls in separate areas of a building can be independently driven from a single location. Multiple walls can be easily set up using the Wall Management functionality and, if required, each wall can be assigned a unique set of sources or video resources.
  • Page 58 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Display Wall Sources Display Wall Representation FIGURE 7-2. When opened, the display wall tab shows a live representation of the physical wall and the sources available to display on it. To place a source on the video wall, simply click on the required source in the sources tab and drag it onto the display wall representation.
  • Page 59 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-3. The Radian Standard Video Wall Software - Security Administration Client allows Administrators to assign specific users to roles on a wall by wall basis. For example, a User can be assigned a role allowing unrestricted access on one wall but assigned a role on another wall that only allows the opening of pre-determined layouts.

  • Page 60: Video Wall Controller Software (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.3 VIDEO WALL CONTROLLER (OPTIONAL) The optional Video Wall Controller software application enables you to monitor the temperatures and voltages of the following system components: Š...
  • Page 61 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE 7-5. 7.3.2 VIDEO WALL CONTROLLER SOFTWARE APPLICATION WINDOW The Video Wall Controller Software application window (above) displays the temperature of the capture cards in the system. To view different components, click on the relevant tabs of the application.

  • Page 62: Video Capture Cards Application (Optional)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.3.4 CURRENT STATUS At any time, you can check the current status of the monitored components by selecting Show Current Status in Browser from the Application menu.
  • Page 63 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.4.2 VIDEO CAPTURE CARDS SOFTWARE CAPABILITIES Timestamp support for streaming synchronization: Š Synchronization of multiple inputs across multiple cards Š Š Synchronize systems using network clock synchronization Š...

  • Page 64: Software Utilities

    7.5 SOFTWARE UTILITIES Black Box provides a group of software utilities designed to assist you fine tune your system for specific individual system requirements. All the software utilities can be found on the Recovery Media that was shipped with your system, alternatively, to down- load the most up-to-date versions, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com.
  • Page 65 7.5.4 DIAGNOSTIC TOOL (DIAGTOOL) A diagnostic tool that gathers information to assist in diagnosing problems with hardware and software configurations. Information is gathered and compressed into a zip file for onward transmission to Black Box Technical Support. 7.5.5 PCICFG TOOL A diagnostic program that prints out the PCI configuration information.

  • Page 66: Troubleshooting

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 8.1 FREQUENTLY ASKED QUESTIONS (FAQS) 8.1.1 I CAN’T SAVE A LAYOUT FILE? The server does not have a USB License Dongle installed and so Video Wall Manager is working in limited Demo mode. 8.1.2 ACCESS IS DENIED This message means that the attempt to connect to the server application failed because the authentication information provided was not acceptable.
  • Page 67 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 If a connection is not possible with the Video Wall Manager application, you will need to look at the application event viewer on the Video Wall Manager Server. 8.1.4 THE ENDPOINT IS A DUPLICATE This error message suggests that an attempt to open a communication port failed because it is already in use.

  • Page 68: Technical Support

    If you determine that your Radian Flex is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including: Š...

  • Page 69: Maintenance

    Ideally, the filter should be cleaned using a vacuum cleaner. NOTE: The filter should never be immersed in water or any other cleaning liquid. For advice on replacement filters, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. 1.877.877.2269...

  • Page 70: Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 This chapter will cover: Š Technical drawings of the chassis Š Š Technical specification of the VWP-FLEX-961, VSN982, VWP-FLEX-962X and VWP-FLEX-1182X Š Š Technical specification of the VWX-2090 Š...

  • Page 71: Technical Specification - Vwp-Flex-961, Vwp-Flex-962

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 10.2 TECHNICAL SPECIFICATIONS - VWP-FLEX-961, VWP-FLEX-962/VWP-FLEX-962X FIGURE 10-1. 19” 4U Industrial PC chassis Dimensions (approx) Length 500 mm (incl handles), Height 177 mm, Width 481 mm (incl mounting brackets) SBC6 - Supports an Intel Core i7 processor (VWP-FLEX-961, VWP-FLEX-962) SBC7 - Supports Single E3 Intel Core Xeon processors (VWP-FLEX-962X) 16 GB DDR2 1600 DDR3 non-EEC registered system memory.

  • Page 72: Technical Specification - Vwp-Flex-1182, Vwp-Flex-1182X, Vwp-Flex-1182Dx

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 10.3 TECHNICAL SPECIFICATIONS - VWP-FLEX-1182/VWP-FLEX-1182X/VWP-FLEX-1182DX FIGURE 10-2. 19” 4U Industrial PC chassis Dimensions (approx) Length 500 mm (incl handles, Height 177 mm, Width 481 mm (incl mounting brackets) SBC5 - Supports an Intel Dual E5 Xeon Processor (VWP-FLEX-1182DX) SBC6 - Supports an Intel Core i7 processor (VWP-FLEX-1182) SBC7 - Supports Single E3 Intel Core Xeon processors (VWP-FLEX-1182X)

  • Page 73: Technical Specification - Vwx-2090

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 10.4 TECHNICAL SPECIFICATIONS - VWX-2090 FIGURE 10-3. 9-slot G3 PCIe backplane providing 1 x 8 lane slot and 8 x 4 lane slots 600 W Redundant PSU or 500 W ATX Dual cooling fans with removable air filter Noise - 48.6 dB(A) up to 67.9 dB (A);...

  • Page 74: Technical Specification - 9-Slot G3

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 10.6 TECHNICAL SPECIFICATIONS - 9-SLOT G3 10.6.1 PIN CONNECTORS FIGURE 10-5. FAN1, 4 PIN FAN SPEED CONTROL HEADER J11, SATA 2.0 FAN2, PIN 1: GND PIN 1: 0V FAN3 PIN 2: +12 V...
  • Page 75 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 AUX POWER CONNECTOR PLX I2C PIN 1: 0 V PIN 5: +12 V PIN 1: SCL PIN 2: 0 V PIN 2: 0 V PIN 6: +12 V PIN 3: SDA PIN 4: N/C PIN 3: 0 V...

  • Page 76: Technical Specification - 11-Slot G3

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 10.6.3 POWER AND ENVIRONMENT FIGURE 10-7.. Max Power (without SBC) Power requirements Max current at +3.3V < 0.5 A Max current at +12 V < 0.5 A Max current at +5 V <1.5 A Form Factor PICMG1.3 Host SBC interface...
  • Page 77 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 10-8 (CONTINUED). PANEL POWER PUSH BUTTON CONNECTOR USB 2.0 PIN 1: PWRBUT PIN 1: +5 V PIN 2: +5 V PIN 2: 0 V PIN 3: USB1N PIN 4: USB0N PIN 5: USB1P...
  • Page 78 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 10: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 10.7.2 PCIE PORT WIDTH FIGURE 10-9. PICMG SLOT 1 SLOT 2 SLOT 3 SLOT 4 SLOT 5 SLOT 6 SLOT 7 SLOT 8 SLOT 9 SLOT 10 SLOT 11 10.7.3 POWER AND ENVIRONMENT...

  • Page 79: Advanced Users

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 This chapter is aimed towards advanced users and covers the following: Š Video Wall Manager Command Line Interface Š Š Radian Standard Video Wall Software Command line Interface Š...
  • Page 80 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 Quiet • Used in conjunction with -Exit to suppress user interface dialog boxes. -CloseWindows={YeslNo} • Use -CloseWindows=Yes to close existing windows. • Use -CloseWindows=No to keep existing windows open. •...
  • Page 81 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 • If the machine name contains spaces, then enclose the name in quotes, for example: -machine=”My Computer” • You can also specify an IP address, for example: -machine=10.0.0.21 •...
  • Page 82 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 -Input=camera name • Specifies the name of a camera. This camera must already have been configured in Video Wall Manager. -Close • If this command line option is specified with an ID, the window with that ID is closed. -ShowState={Minimized|Restored|Maximized|Show|Hide} •...
  • Page 83 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 • A port number is any integer between 1 and 65535. • If the server requires a User Name and Password, the following options should be used: -UserName=user name -Password=password If the machine is not participating in a domain, the account must be on the machine you are connecting to.
  • Page 84 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 -Caption= • Set the caption of the window. To include spaces, enclose the string in double quotes (“). -ShowFrameRate={On|Off} • Display or remove the current frame rate in the title bar. -ShowMenuBar={On|Off} •...
  • Page 85 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 • When switching ShareCaptureSettings on, the capture settings for the Video Capture Cards window will be discarded. • By default, ShareCaptureSettings is switched on. -Cropping=[{On|Off}],[top],[left],[width],[height] -Deinterlace={Weave|Bob|Field0|Field1} •...
  • Page 86 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 -CursorStyle=Hide • Always hide the cursor within the client area of the window. -CursorStyle=HideWhenActive • Only hide the cursor within the client area of the window when the window is the active window on the desktop. Networking Options To control a window on a machine other than the one you are working on, you will need some of the following options: -Machine={machine name|IP address}...
  • Page 87 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 Non-Configured Applications The command line interface can be used to control windows for third-party applications that have not been specifically configured in Video Wall Manager. See Starting Non-Configured Applications below. Configured Applications An abbreviated version of the command line is available for starting applications that are already configured in Video Wall Manager.
  • Page 88 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 ShowState={Minimized|Restored|Maximized|Show|Hide} • Sets the show state of the window. To activate a window use Restored. -AlwaysOnTop={On|Off} -ShowMenuBar={On|Off} • Use to specify if the menu bar is to be displayed. -Window=[top],[left],[width],[height] •...
  • Page 89 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 -Port=”port number” • You need specify the port if you are attempting to control a window on another machine and the Application server has been config- ured to listen on a port other than the default port 1049.
  • Page 90 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 Example of dynamically switching inputs for an Internet Explorer window with the ID of 1. “C:\program files (x86)\Video Wall Manager\appcmd.exe” -ID =1 -CmdArgs=”http://www.google.com/news” 11.1.4 ON-SCREEN DISPLAY (OSD) -OSDType={Disabled|SimpleText} •...
  • Page 91 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 -OSDBackground={Transparent|Opaque} • When Transparent is specified, the Video Capture Cards capture in the area behind the text is visible. • When Opaque is specified, the area behind the text is displayed in the colour specified using the OSDBackgroundColor option. -OSDBackgroundColor=red,green,blue •...
  • Page 92 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 • Use to mute audio for the specified window unless it has focus. -AudioLineOutMute={On|Off} • Mute line out in hardware. -AudioLineOutGain=gain • Specify the numeric gain value to be applied to the line out. -AudioLineOutSource={Digital|Analog} •...

  • Page 93: Radian Standard Video Wall Software - Command Line Interface

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 11.2 RADIAN STANDARD VIDEO WALL SOFTWARE - COMMAND LINE INTERFACE The Radian Standard Video Wall Software command line interface can be accessed from a command prompt and also by using Tel- net for issuing commands remotely, specifying wcmd.exe.
  • Page 94 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 Action Commands TABLE 11-2. ACTION COMMANDS Long Switch Short Switch Description/Example Add a new source. Currently only available for IPDecode and Web sources. -addinput addinput=”rtsp://10.0.0.1:522/Ch2”...
  • Page 95 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 TABLE 11-2 (CONTINUED). ACTION COMMANDS Long Switch Short Switch Description/Example -input=name The name of the input to target on the server. The name of the input will depend on the type of provider being used. For example, if the input -input you are selecting is from the RgbProvider then the input name will be a number from 1 upwards.
  • Page 96 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 The full path is required for the input. • Change the source of Window 1 to a known internet source wcmd –machine=10.0.0.21:8099 –id=1 –provider=Web –input=”google” NOTE: The input used must exist within the Radian Standard Video Wall Software repository and the name “google”...

  • Page 97: Verify Raid

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 11.3 VERIFY RAID To verify the RAID set up on your Wall Controller, follow these instructions. 11.3.1 ENTER THE BIOS SETUP Restart the Wall Controller and press the keyboard delete button when the Boot-Up splash screen is displayed. This will direct you to the BIOS Setup Utility.

  • Page 98: Backplane Slot Ordering

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 11: ADVANCED USERS TECHNICAL SUPPORT 1.877.877.2269 11.4 BACKPLANE SLOT ORDERING The order in which the System BIOS enumerates the cards is dictated by the way the PCI Express slots are mapped onto the PCI Express switch on the backplane.

  • Page 99: Installing Additional Vgc-Dp-4 And Vgc-Dp-4-R2 Cards

    If any graphics cards are added (or removed) from the system, the Display Drivers need to be re-installed from the Recovery Media that came with your system or by downloading the latest drivers. For details, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com.

  • Page 100: Installing Codec Packs To Play Video

    Black Box does not provide any warranty or assurance that these examples will be suitable for commercial use. We simply list them as an example of those available through 3rd parties. Before deployment, we advise that any of the above, and any other codec se- lected, are thoroughly evaluated to confirm their suitability.
  • Page 101 Manager application software. The Display Drivers and Video Wall Manager software can be found in the Driver and Tools folder on the recovery media. For the latest drivers and software, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. 1.877.877.2269...

  • Page 102: Appendix A. Regulatory Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 A.1 FCC CLASS A STATEMENT This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication.

  • Page 103: Nom Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 A.3 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.

  • Page 104: Appendix B. Disclaimer/Trademarks

    B.1 DISCLAIMER Black Box Corporation shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice.
  • Page 105 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 NOTES TECHNICAL SUPPORT 1.877.877.2269 _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 1.877.877.2269 BLACKBOX.COM...
  • Page 106 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 NOTES TECHNICAL SUPPORT 1.877.877.2269 _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 1.877.877.2269 BLACKBOX.COM...
  • Page 107 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 NOTES TECHNICAL SUPPORT 1.877.877.2269 _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ 1.877.877.2269 BLACKBOX.COM...
  • Page 108 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2019. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. VWP-FLEX-951_USER_REV1.PDF...

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