SURE petcare SureFeed Microchip Pet Feeder Connect User Manual
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SURE petcare SureFeed Microchip Pet Feeder Connect User Manual

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Copyright © SureFlap Ltd, trading as Sure Petcare,
7 The Irwin Centre, Scotland Road, Dry Drayton,
Cambridge CB23 8AR United Kingdom
iMPF
Hereby, Sure Petcare as a trading name of SureFlap Ltd, declares that
this Microchip Pet Feeder Connect is in compliance with the essential
requirements and other relevant provisions of EC Directives. The up-to-date
Declaration of Conformity (DoC) may be consulted at surepetcare.com/ecdoc
facebook.com/surepetcare
instagram.com/surepetcare
twitter.com/surepetcare
November 2018
01100-EU_01
Microchip Pet Feeder Connect
User Manual
EN: User Manual
DE: Bedienungsanleitung
FR: Guide d'utilisation
NL: Handleiding
1 - 28
29 - 56
57 - 84
85 - 112

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Summary of Contents for SURE petcare SureFeed Microchip Pet Feeder Connect

  • Page 1 November 2018 01100-EU_01 Hereby, Sure Petcare as a trading name of SureFlap Ltd, declares that this Microchip Pet Feeder Connect is in compliance with the essential requirements and other relevant provisions of EC Directives. The up-to-date Declaration of Conformity (DoC) may be consulted at surepetcare.com/ecdoc...

  • Page 2: Table Of Contents

    Setup your Hub ..............internet and can talk to both the Feeder and your Sure Petcare app. By using the Sure Petcare app, you’ll be able to monitor the amount of food that your Where to put your Hub .............

  • Page 3: Important Information

    Feeder Connect is used with your pet’s implanted microchip, however MANUAL FOR FUTURE REFERENCE. it may also be operated using the Sure Petcare RFID Collar Tag. If using the collar tag, it should be used with a safety collar which incorporates a breakaway buckle (cats only).

  • Page 4: Product Overview

    Microchip Pet Feeder Connect. It communicates with both Feeder and the Sure Petcare app allowing you to see updates on the Sure Petcare app even when you’re away from home! You are also able to set a portion weight in the app. Once set, the Feeder will guide you as food is...

  • Page 5: Microchip Pet Feeder Connect System

    Download the free Sure Petcare app now Once you have successfully downloaded the Sure Petcare app, you will need to plug in your Hub and set it up. Once your Hub is set up you will be asked to connect it to both the Feeder and the app.

  • Page 6: Where To Put Your Hub

    Where to put your Hub Hub lights Because your Microchip Pet Feeder Connect system communicates wirelessly, the location of Your Hub indicates its current state using the lights in its ears. Different coloured light your Hub can affect its performance. sequences mean different things.

  • Page 7: Batteries

    Replace the battery covers. symbols on the batteries match the You can add a Microchip Pet Feeder Connect to your existing Sure Petcare symbols on the Feeder itself. Household via the app. Go to the Household section and follow the instructions above.

  • Page 8: Buttons & Lights

    Portion indicator lights the Feeder - see page 19-20. If you've set a portion weight in the Sure Petcare app, the lights on Settings button - used to connect the the front of the Feeder will act as a guide when adding food.

  • Page 9: Adding Your Pet To The Feeder

    18 for more information. If you already have a pet in your Sure Petcare household, it is possible to assign them to the Feeder. Go to the Household section of the app. If you add the wrong pet by mistake you can always correct...

  • Page 10: Adding & Replacing The Food

    Adding & replacing the food Portion indicator lights It is important to change your pet’s food on a daily basis, not only to ensure your pet stays Zeroing light sequence: happy and healthy, but also to keep the Feeder clean and in working order. Descending green lights from right to left appear when you press the zero button.

  • Page 11: Training Mode (Teaching Your Pet To Use The Feeder)

    ) once again. The lid will close a small amount and the rear LED will flash orange twice. If your pet appears nervous of the lid closing after they have backed away, on the Sure Petcare app you can adjust the length of time before the lid closes.

  • Page 12: Cleaning & Maintenance

    Cleaning & maintenance How to ensure your Feeder is kept clean It is important to keep your Microchip Pet Feeder Connect clean to ensure it functions reliably. Do NOT submerge the whole unit into water or place it under a running tap! Water can cause damage to the Feeder and its electronics.

  • Page 13: Help & Support

    Does your unauthorised pet like to steal food from another pet's Feeder whilst it's in training mode? Your Hub is having problems connecting to the Sure Petcare servers. This could be because of an unreliable internet connection. We have a custom setting for that! •...
  • Page 14 If there are any mechanical issues with your Feeder, please do not try and fix these yourself. • Please be aware that if you haven't set a portion weight on the Sure Petcare app, the portion Instead contact our friendly customer service team - see back cover for contact details.

  • Page 15: Warranty & Disclaimer

    Conformité IC: Cet appareil est en conformité avec les normes exonerés de license In the rare event of an unauthorised pet gaining access to the Feeder, Sure Petcare cannot d’Industrie Canada. L’utilisation se soumise aux conditions suivantes: (1) Cet appareil ne accept liability for any damage or inconvenience which may be incurred.

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