Troubleshooting; Service / Return Of Equipment - Qsonica Q55 Operation Manual

System Cleaning Instructions
The generator and converter may be cleaned using an acid-free cleaning solution (i.e. glass cleaner).
Probes should be cleaned using isopropyl alcohol. Probes are made from titanium and can be
autoclaved (the converter is an electrical part and cannot be sterilized in this manner). Before each
procedure place the probe tip in water or alcohol and turn the power on for a few seconds to remove
residue. The tip also can be sterilized using alcohol with the power on.

9. Troubleshooting

Your Ultrasonic Processor was designed to provide you with years of safe and dependable service.
Nevertheless, because of component failure or improper usage, the possibility does exist that it might
not perform as it should, shut down or stop working all together. The most probable causes for
malfunction are listed below and should be investigated.
A connector or cable is damaged.

The microtip is not tightened properly with the wrenches provided.

The convertor and/or microtip has been dropped.

A microtip being operated is damaged or worn past its useful life.

If the problem persists after inspecting all of these, please contact Customer Service for
additional assistance or to replace a worn microtip or damaged part.
10. Return of Equipment
It is suggested that an Ultrasonic Processor in need of repair be sent back to the factory.
In order to receive prompt service; always contact your Customer Service Representative before
returning any instrument. Include date of purchase, model number and serial number.
Please obtain a Return Authorization Number prior to returning the instrument.
Care should be exercised to provide adequate packing to insure against possible damage in shipment.
The Ultrasonic Processor should be sent to the "Service Department" with all transportation charges
prepaid and return of shipment indicated.
Important
The user must certify that the ultrasonic processor and/or the accessories returned for repair are free of
any biohazardous or radioactive material and are safe for handling.
Do not return any equipment unless such a certification can be made.
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Rev. 4-16a