Igo Elite User Manual page 27

Warranty Terms (Cont'd)
Article 1: Guarantee.
1.1 iGO Electric guarantees that the iGO product you have purchased is free from material and/or
workmanship faults.
1.2 If, during the warranty period the product proves to be defective due to faulty materials or
workmanship, iGO or an iGO Dealer may charge for labor or parts at its own discretion.
The defective products or parts will be replaced using new or refurbished products or parts.
1.3 This warranty applies within the warranty period, and upon presentation of the original invoice
or sales receipt (indicating date of purchase, model name, and dealer) together with the defective
product. iGO or iGO Dealers may refuse free warranty service if these documents are submitted
incomplete or illegible. This warranty is void if the model name or serial number has been altered,
deleted, removed, or made illegible.Battery warranty is void if case is opened.
1.4 The guarantee may be invoked by the first owner of the iGO product only.
1.5 This warranty does not cover transportation costs or risks associated with the transport of your
product to and from iGO or your iGO Dealer.
1.6 The warranty is void in accordance with Articles 3.1 and 3.2.
Certain restrictions apply in regards to batteries and some electronic parts. Such restrictions are
reflected in Article 6.1 and 6.2.
Article 2: Warranty
2.1 You can only make a warranty claim , if you have filled out the warranty card and retained the
original proof of purchase. The warranty card is located on the last page of this manual. The
warranty period begins on the date of purchase.
2.2 iGO bike frames are guaranteed by design and/or material defects for 2 years.
2.3 All electronic parts, such as electronic controller, control panel, motor, throttle, pedal assist
sensor, and battery, are subject to a 1 year warranty if properly maintained.
2.4 Suspension forks, shocks, and all other parts (except for the parts mentioned in the section of
this article) have a warranty of 1 year.
2.5 On parts that are subject to wear and tear, such as tires, chain, chainring, freewheels,
sprockets, cables, and brake pads, there is no warranty on these items,unless there are
construction and/or material defects.
Article 3: Warranty Exclusions
3.1 If the following cases occur, then the warranty is void.
a. Incorrect and/or improper use of the iGO product.
b. The iGO product is not maintained in accordance with the guidelines mentioned in this manual.
c. Technical repairs have not been performed properly.
d. Third party components do not match the technical specifications of the bike or were
impoperly installed.
e. If proof of ownership, proof that the bike has been checked and adjusted properly prior to the
customers receival of the product, is not present or signed by the seller.
f. The product has been damaged by water either by excess rainfall, submersing in water, or
washing with a garden hose or pressure washer.
3.2 iGO Electric is free of any liabilities in regards to (parts of ) the bike being damaged as a result
of:
a. Improper adjustment of the handlebar, stem, saddle, seatpost, gears, brakes, quick release axles
of the wheels, and spoke tension.
b. Not replacing worn out parts such as, brake/derailleur cables, brake pads, tires, chans and
sprockets.
c. Incorrect or insufficient lubrication of moving parts.
d. Climatic influences such as rust.
e. Any damages occuring during shipment of the product (such claims must be presented directly
to the shipper)
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