5. Monitoring Checks (Scheduled Service)
The Client must take the Vehicle to a Service Centre for scheduled
monitoring checks. The first monitoring check will be scheduled for one
month after installation of the System, and subsequent monitoring checks
will be scheduled as per the scheme requirements. In some schemes the
Client may arrange for longer monitoring checks after demonstration of
compliance to the program requirements, or where the Client is considered
to reside in a remote or rural location. The date, time and Service Centre
location for the next monitoring check will be confirmed with the Client each
time service is performed. In the event that the Client wishes to change the
date, time or location of a scheduled monitoring check, he or she must
contact the Service Centre at least 48 hours in advance; otherwise the
Client may not be able to obtain another service appointment prior to the
due date, and/or may be subject to a cancelled/missed appointment
charge.
In the event that unscheduled service is required for any reason, the Client
must contact the Service Centre to make suitable arrangements for service
and should be prepared to allow up to 48 hours before an appointment can
be scheduled.
6. Provider's Responsibility
The Provider agrees that the System will be installed and serviced in a good
and workmanlike manner, provided that neither the Provider nor any
Service Centre (including their respective employees and agents) shall be
held responsible for any loss or damage to the Vehicle or its contents during
installation or removal of the System, other than loss or damage caused by
the negligence, breach of contract or unlawful action of the Provider or
Service Centre. The liability of the Provider shall be limited to repair or
replacement of defective components. Such work shall be carried out
during normal business hours and by prior arrangement with the Service
Centre. In no event shall the Provider or any Service Centre (including their
respective employees and agents) be liable for any consequential loss or
damage to the person or property of the Client or anyone else, other than
loss or damage caused by the negligence, breach of contract or unlawful
action of the Provider or Service Centre.
Liability for repairs to the System will be attributed in accordance with the
Program as follows:
7. Device malfunction or failure
Device malfunction or failure which is not caused by participant misuse
must be repaired or replaced free of charge to the participant.
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