Hour Technical Support Line; Complaints - Guardian Interlock Systems 2030 User Manual

Our aim is to assist with technical issues as soon as possible, however
repairs required are generally on a "next business day" basis.

14.1 24 Hour Technical Support Line

Guardian provides a 24 hour Technical Support line in case of technical
emergency situations. If you are having any technical difficulties with
your interlock, call Guardian on 1300 881 005.
After hours support is only to be used for technical equipment or
emergency situations such as an interlock break down. An
Administration Fee may be applied to non-emergency calls. An
interlock in lockout due to missed service is not considered and
emergency.
In the case of other general enquiries, please contact Guardian during
working hours, between 8.30am and 5.30pm Monday to Friday.

15.Complaints

We provide a high level of service, consistent with the program rules. If
we aren't meeting your expectations, please contact Guardian on:

1300 881 005.

admin@guardianinterlock.com.au

Contact Us on our webpage

Send us the form from the back of your Manual
Whichever method you choose will be acted on by Guardian in a prompt
and even-handed manner. The whole process can be made easier if all
details are provided, and are accurate.
We will resolve it:

Early

Using accurate communication

Using stages and flexible intervention processes

Within agreed time limits for each stage

Simply

Economically

Fairly
Our aim is to fix problems as soon as possible, with the least amount of
fuss.
© GIS Australasia Pty Limited
Responsibility: Customer Support
QMS- 2030 User Manual Development
www.guardianinterlock.com.au
GIS 440 Guardian 2030 User Instructions
Initial Release: 18 April 2019
Only electronic copy on server is controlled
Version 1.0
Current Release: 18 April 2019
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