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Printing Trouble
When an error occurs and printing is disabled, the type of
error is conveyed by the state of the indicators. Resolve the
problem as shown below.
Indicator
ALARM indicator lit
(Red)
ALARM indicator lit
(Orange)
indicator lit
24
Printing Trouble / Troubleshooting
Meaning/Solution
The printer is malfunctioning.
tConsult a Sony service
representative.
The print paper is not feeding
correctly.
tLoad the paper roll properly
(page 10).
There may be a crease in the print
paper.
tCheck for creases, and cut off
any creased portions before
loading the paper roll back into
place (page 10).
The ink ribbon may be severed.
tTape together the severed
portion of the ink ribbon (page
15).
The ink ribbon has run out.
tReplace the ink ribbon and
paper roll as a set (page 10).
The ink ribbon may not be loaded
properly.
tLoad the ink ribbon properly
(page 12).
There is an excessive
accumulation of scraps in the
paper holder.
tRemove the scraps from the
paper holder (page 16).
The paper roll has run out.
tReplace the paper roll and ink
ribbon as a set (page 10).
The ink ribbon has run out.
tWhen the ink ribbon is reeled
entirely to one side of the
spool, the ink ribbon has run
out. Replace the ink ribbon and
paper roll as a set (page 10).
There is no paper loaded.
tLoad a paper roll into the unit
(page 10).
There is no ink ribbon loaded.
tLoad a ink ribbon into the unit
(page 12).
The print paper and ink ribbon do
not match.
tOnly load paper rolls and ink
ribbons that came together in
the same printing pack (page
8).
The printing pack that is loaded
does not match the size setting
configured on the computer.
tChange the size setting on the
computer, or replace the
printing pack.
Troubleshooting
Before sending the unit out for servicing, check the items
listed below. If you still cannot solve the problem, contact
your Sony Authorized Dealer.
Symptom
Cause/Remedy
Cannot load paper roll.
Are you trying to load 2UPC-C53,
C55 while adaptors are mounted
in the paper holder?
tRemove the adaptors and then
Cannot load ink ribbon. You may be trying to load the ink
ribbon spools into the wrong
holders.
tLoad each spool into its proper
Paper roll was loaded,
Paper roll may not have been
but cannot print.
loaded correctly.
tEnsure that paper roll is loaded
Ink ribbon was loaded,
Ribbon may not have been loaded
but cannot print.
correctly.
tEnsure that ribbon is loaded
When the inside of the printer
The
(PRINT)
heats up, the printer may be
indicator is flashing, but
unable to print temporarily.
the printer does not
tWait for printing to start again
print.
Ink ribbon has run out,
This is not a defect. Some spare
but there is still some
paper will be left over.
paper left.
tRemove the leftover paper and
White stripes and
The thermal head or feed roller
speckled or threadlike
may be dirty.
scratches appear in the
tClean the inside of the printer
printed images.
There is a white margin
You may be trying to load a
on the printed image.
printing pack that is 102 mm
(4 inches) in width (2UPC-C54/
C58 series) without the paper
adapters attached.
tAttach the paper adapters.
Cannot pull out the
There may be an excessive
paper holder.
accumulation of scraps in the
paper holder.
tEven out the scraps in the
load the paper roll (page 9).
holder on the ink ribbon holder.
correctly (page 10).
correctly (page 12).
automatically.
load a new ink ribbon and
paper roll (page 10).
(page 20).
paper holder before pulling it
out (page 16).
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