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Symptom
You lost the
supplied CD-ROM
and want to obtain
a new one.
The printer driver
cannot be
installed.
This unit does not
respond to the
printing order
from the
computer.
GB
94
Check item
—
• Are you sure that you have
followed the installation
procedures correctly?
• Is another application
program running?
• Did you specify the
CD-ROM as the installation
CD-ROM correctly?
—
• Is there an anti-virus
program or other program
running on the system?
• Did you log on using an
Administrator user account?
—
Cause/Solutions
c Please download the printer driver from
the Customer support web site. Or contact
your Sony dealer.
c Follow the procedures in the operating
instructions to install the driver (.page
73). If an error occurs, restart your
computer and do the installation
procedures again.
c Exit all applications and then install the
driver again.
c Double-click "Computer (My Computer)"
and then the CD-ROM icon in the open
window. Follow the procedures in the
operating instructions to install the driver.
c The USB driver may not be installed
properly. Follow the operating
instructions to install the USB driver
again.
c If there is an anti-virus program or other
program running on the system, exit it and
then start installing the driver.
c To install the driver, log onto Windows
using an Administrator user account.
c If there is no trouble displayed on the
Windows desktop, check this unit's LCD
screen.
If this unit shows trouble, do the
following:
1. Turn off the 1 (on/standby) button of
this unit.
2. Disconnect the power cable, wait for 5
to 10 seconds, and then connect the
cable again.
3. Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service facilities.
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