Troubleshooting - Navien NaviLink User Manual

Troubleshooting

Situation
• The router may be out of range.
_ Place the NaviLink and the router closer
together.
_ Change the channel settings of the router.
Cannot connect
• Authentication may have failed after the
the NaviLink
NaviLink and the router have connected.
_ Connect the NaviLink to a router via a LAN
to a router via
Wi-Fi
cable.
_ Check the WLAN security settings.
_ Reset the WLAN settings by pressing the
SET/Reset button on the NaviLink for 5
seconds.
• Ensure the router is operating normally.
Cannot detect
an available
• Ensure that the SSID and password of the
router
router are set correctly.
Suggested remedies Situation
• When using a dynamic IP address:
Cannot
_ Turn off a router and the NaviLink and
remotely
turn them on again after five minutes.
control and
_ Ensure the cable connected to the LAN
monitor boilers
port of the NaviLink is a LAN cable.
or water _ Reset the WLAN settings by pressing the
heaters when
SET/Reset button on the NaviLink for 5
the NaviLink is
seconds.
connected to a
• When using a static IP address, change to a
router via a LAN
dynamic IP adress. The NaviLink does not
cable
support a static IP connection.
The green light of the CH1, CH2, or CH3 LED
blinks when the NaviLink and boilers/water
heaters are communicating normally.
Cannot connect • Check the connection status of the NaviLink
with boilers or
cable connected to the NaviLink and boilers/
water heaters, water heaters.
or check
• When a single boiler or water heater unit
the status is connected to the NaviLink, ensure the
information
parameter is configured correctly. (p. 13,
14)
• Ensure the NaviLink cable and the LAN cable
are connected to the correct ports.
Suggested remedies
39