Sony SPP-A968 Operating Instructions Manual page 50

Troubleshooting (continued)
Symptom
The handset does not ring
when calling from the base
unit.
You cannot hear anything from
the speaker.
No time stamp is heard.
You cannot record the greeting
properly.
The phone does not record
messages
The phone does not accept your
remote ID code (security code).
You hear error beeps when you
enter your remote ID code
(security code).
A long confirmation beep does
not sound when you enter your
remote ID code (security code).
The caller's name and/or
phone number does not appear
on the display.
The caller's name and/or
phone number does not appear
on the display during call
waiting.
50 US
Additional Information
Remedy
• Set the RING switch to ON.
• Use the VOLUME control on the base unit to increase
the speaker volume.
• Make sure the day and time are set (page 28).
• The day and time may have been cleared due to a
power interruption. Set them again (page 28).
• Keep your message between two seconds and four
minutes.
• Make sure you speak about 12 inches (30 cm) away
from the microphone when recording.
• Check the answering mode. The phone cannot record
messages in announcement only mode (page 32).
• Make sure that the memory is not full. When the
remaining recording area is less than one minute, the
phone switches to announcement only mode
automatically.
• The phone does not record a message that is shorter
than two seconds.
• Even if the message is longer than four minutes, the
phone only records up to four minutes.
• Make sure you call from a touch-tone phone.
• Make sure you entered your remote ID code (security
code) within two seconds after you have entered (#).
• Make sure the remote ID code (security code) is
correct.
• Enter your remote ID code (security code) while the
greeting is being played back.
• Make sure you are calling from a touch-tone phone.
• Make sure you have subscribed to Caller ID service.
• Caller ID service may not work when the phone is
connected to a Private Branch Exchange (PBX).
• Make sure that the handset is on the base unit or the
RING switch is set to ON (page 20).
• The call is made through company which does not
offer Caller ID service. "OUT OF AREA" will appear
on the display.
• The call was "blocked". "PRIVATE" will appear on
the display.
• You answered the call while "**RINGING**"is
displayed. Be sure to answer after the Caller ID data is
displayed.
• Make sure you have subscribed to "Caller ID with call
waiting" service (see page 46).
• Make sure nobody is talking on another phone on the
same telephone line.