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Warranty and Liability
The manufacturer warrants that the product supplied is free of material and manufacturing defects and undertakes the
obligation to repair or replace any defective parts at zero cost.
The warranty period is 12 months from shipment date. Consumables and damage caused by improper handling, poor
installation or incorrect use are excluded from this warranty.
With the exclusion of the further claims, the supplier is liable for defects including the lack of assured properties
as follows: all those parts that, within the warranty period calculated from the day of the transfer of risk, can be
demonstrated to have become unusable or that can only be used with significant limitations due to a situation present
prior to the transfer of risk, in particular due to incorrect design, poor materials or inadequate finish will be improved
or replaced, at the supplier's discretion. The identification of such defects must be notified to the supplier in writing
without delay, however at the latest 7 days after the identification of the fault. If the customer fails to notify the supplier,
the product is considered approved despite the defect. Further liability for any direct or indirect damages is not
accepted.
If instrument-specific maintenance and servicing work defined by the supplier is to be performed within the warranty
period by the customer (maintenance) or by the supplier (servicing) and these requirements are not met, claims for
damages due to the failure to comply with the requirements are rendered void.
Any further claims, in particular claims for consequential damages cannot be made.
Consumables and damage caused by improper handling, poor installation or incorrect use are excluded from this
warranty.
Technical Support
Telephone: 800 897 4151 (USA)
+1 937 767 2762 (Globally)
Monday through Friday, 8 AM to 5 PM ET
Email:
info@ysi.com
Service Information
When returning the ProSample for service, include the YSI Product Return Form with cleaning certification. The
form must be completely filled out for the YSI Service Center to accept the instrument for service. The form may be
downloaded from YSI.com.
NOTE: When sending a ProSample to YSI for service, it is recommended to include the battery.
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Warranty and Liability / Technical Support / Service Information
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