Warranty - Vermont Castings VANGUARD XE User Manual

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WARRANTY

WARRANTY RESPONSIBILITIES & LIMITATIONS
WE WARRANT THAT THIS BARBECUE (THE "PRODUCT") ONLY TO YOU,
THE ORIGINAL PURCHASER:
• If this product was a gift or a promotional item, only to the person for
whom it was purchased, or received it as promotional item and is not
transferable to subsequent owners.
• We warrant the product to be free from defects in material and
workmanship for the durations indicated below when operating in
accordance with the accompanying owner's manual.
• We agree to repair or replace the part that is defective in material or
workmanship subject to the limitations and exclusions.
OWNER'S RESPONSIBILITIES & LIMITATIONS:
• You must provide us with the original sales receipt and/or invoice for the product when making any claim under this warranty.
• Warranty only applies if you take reasonable care of the product by following all assembly instructions, local/national building and fire codes,
usage instructions, and preventative maintenance as outlined in the accompanying owner's manual.
• If you live in a coastal area, or you have your product located near a pool, maintenance includes regular washing and rinsing of the exterior
surfaces as outlined in the owner's manual.
• To submit a warranty claim or receive support for your product, please call the Vermont Castings™ customer care hotline (1-844-586-4660) or
visit us online (VermontCastingsBBQ.com/En/Warranty).
EXCLUSIONS:
The warranty lapses if there are damages, deteriorations, discolorations, and/or rust for which we are not responsible, caused by:
• Normal Wear & Tear: Wear & Tear, includes cosmetic and other immaterial deterioration that may come with ownership of your barbecue over
time, such as dents/scratches, chipping, discoloration caused by environment or heat, surface corrosion, rust or rust perforation, chemical
exposure in the atmosphere and other damages which result with normal use and are otherwise uncontrollable by us.
• This warranty applies only when the product is used in Canada.
• Accidental damage (not caused by a material defect), abuse, tampering or misuse, alteration, modification, misapplication, vandalism, neglect,
careless handling, damages caused by improper assembly or installation, alterations, and clearance to combustible materials.
• Failure to properly perform regular maintenance, safety checks and service, including but not limited to removal of insects from venturi tubes,
resulting in a flashback fire, damage caused by grease fires, flare-up fires or fires resulting from improper connection of hose to gas source.
• Use of improper cleaning products, such as indoor stainless steel cleaners, abrasive and chemical cleaners, porcelain oven cleaner and other
chemical cleaners which can cause damage to surfaces.
• Insects (such as spiders) and rodents (such as squirrels), including but not limited to damage to burners and/or gas hoses.
• Exposure to salt air and/or chlorine sources such as swimming pools and hot tubs/spas.
• Severe weather conditions such as hail, hurricanes, earthquakes, tsunamis or surges, tornadoes or severe storms.
• Acid rain and other environmental factors.
• Use of non-genuine manufacturer parts voids this warranty, and any damages that result hereby are not covered by this warranty.
• Any damages related to improper assembly and conversion of the Product will void this warranty.
• We will not be responsible for the installation, labour or any other costs or expenses related to the re-installation of a warranted part, and such
expenses are not covered by this warranty.
• Shipping and handling charges, export duties and any labour costs are your responsibility, including all part orders that are in/out of warranty.
CONTACT US: 1-844-586-4660
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VERMONT CASTINGS™ LIMITED WARRANTY*
Top Lid including Cast Iron End Caps (Excluding Paint)
Cart Frame (Excluding Paint)
Firebox (Excluding Paint)
Stainless Steel Burners
Stainless Steel Heat Plates
All Other Parts & Paint (Excluding Chipping, Scratches, Rust, Discolouration)
*Subject to limitations.
15YRS
15YRS
10YRS
10YRS
5YRS
2YRS
2019-01-09 10:06 AM