QBC Diagnostics Star Operators & Service Manual page 53

QBC STAR™ System User's Manual
Date Issued: 01/2006
Product: QBC STAR™ (Model #429000)
Subject: Printing Diagnostic Scans (Troubleshooting Tool Only)
1. Diagnostic Scans can be obtained after allowing the QBC STAR™ to process the sample and
print the QBC™ Hematology results. Blood samples from Patients, QBC™ Controls & Profi ciency Test
material can be evaluated using this procedure and is for
troubleshooting purposes only.
2. When the report has fi nished printing, perform the following steps in order to print the
"Diagnostic Scan" (the sample can be printed as long as no other samples have been run prior to
printing the "Diagnostic Scan" information):
•Lift the printer cover to expose the "keypad" underneath. From Left to Right, you will see
the following touch pad buttons: ESC (Escape), Up Arrow, Down Arrow and the Enter Key ("left" bent
arrow, located on the far right of the keypad). See appropriate section in the Operator's Manual for
additional details.
•Press the ESC key in order to access the Menu area.
•Using the Down Arrow, scroll through the menu until you get to a selection labeled "Print
Data".
•Once you are at "Print Data", press the Enter Key ("left" bent arrow, located on the far right
of the keypad). The printer will be activated and it will print 3 boxes with some graphical information
followed by a block of numbers.
•Press the Escape Key to return to the regular sample testing mode.
3. If using the internal printer, the "Diagnostic Scan" printout will need to be sectioned and
placed on a sheet of 8 ½" x 11" paper prior to faxing to QBC Diagnostics. Note: the sheet may need
to be photocopied in order to achieve satisfactory transmission results and to prevent jamming the
facsimile machine.
4. Fax the "Diagnostic Scan" information to QBC® Diagnostics™, Inc. Technical Services @
814-342-2449. Prior to faxing the scans, please call QBC® Diagnostics™ Technical Services
Department @ 1-866-265-1486. Inform one of the Technical Specialists that you are faxing
"Diagnostic Scan" information for review.
5. Please provide the following information with the fax: Lot Number and Expiration Dates
of the QBC STAR™ tube being used. The QBC STAR™ Serial Number, which is located on the rear
data label and inside the access door covering the diskette drive. Additionally, please include the
sample type being tested (i.e., QBC™ Control or other vendor's control, Profi ciency Test or patient
blood sample.) Please use a coversheet that includes your name, offi ce name and a return phone
number.
7–4 L–000867(A)