Error Codes And Messages - QBC Diagnostics Star Operators & Service Manual

QBC STAR™ System User's Manual

Error Codes and Messages

EXX- System Error
POSSIBLE CAUSES: All the "E" type error codes (for example, E02, E13, etc.) indicate either software or hardware problems.
These problems can cause the instrument to be inoperative. Some errors indicate that a component has failed or is near
failure. When "E" type errors occur, all instrument operations cease. The "E" code is displayed and the system prompts
you to press the "Star" key to continue.
CORRECTIVE ACTIONS: Note the error number. Press the "Star" key when prompted. This causes the instrument
to start a self-test. The instrument will attempt to confi rm any detected abnormalities. Follow the instructions
on the LCD. If the problem persists, contact QBC Diagnostics Inc for assistance.
Fill Error
POSSIBLE CAUSES: The tube's fi ll volume was incorrect.
CORRECTIVE ACTIONS: Tube that caused error must be prepared and tested again. To prevent error, fi ll all tubes
between the two black fi ll lines on the tube.*
Sample Already Processed
POSSIBLE CAUSES: The system has detected one of two conditions. 1) The tube placed in the instrument has already been
tested. 2) The tube was not placed in the instrument promptly after fi lling (within 15 minutes of fi lling). 3) The sample
leaked into the safety plastic sleeve.
CORRECTIVE ACTIONS: Remove incorrect tube from instrument. Place correct tube in instrument and press
"Star" key to begin testing. If problem recurs, rerun test with new tube. If tube was not previously tested, and
was prepared in a prompt time frame, ensure proper technique in capping the sample.
Sample Cap Not Seated
POSSIBLE CAUSES: The system has detected that the tube cap is not seated properly on the tube.
CORRECTIVE ACTIONS: Press fi rmly to seat caps in place. Replace tube in instrument and press "Star" key to
begin testing.
Sample Error (XX)
POSSIBLE CAUSES: Note the error number if you must contact QBC Diagnostics Inc for assistance. All the sample errors
indicate that the readings obtained from the blood sample were out of the acceptable range. It is possible that the sample
was drawn or processed incorrectly.
CORRECTIVE ACTIONS: Rerun test with new tube and sample. If problem recurs, perform the assay by a different
method and contact QBC Diagnostics Inc. *
Sample or Cap Not Present
POSSIBLE CAUSES: The "Star" key was pressed but there is no tube in the instrument or no cap on the tube.
CORRECTIVE ACTIONS: Insert tube in instrument and press "Star" key to begin testing. If tube was present but
cap was missing, do the following. 1) Locate cap. 2) Place cap fi rmly on end of tube. 3) Place tube in instrument.
4) Press "Star" key to begin testing.
Tube Error (XX)
POSSIBLE CAUSES: Note the error number if you must contact QBC Diagnostics Inc for assistance. The system has detected
a physical problem with the tube itself. Possible causes include blood leakage, tube breakage, etc.
7–2 L–000867(A)